Stephen Jasper Dela Cruz
Customer Service Representative
121 Sitio Iloco Brgy. Evangelista, Baras Rizal
Summary
Dynamic Customer Service Representative with a proven track record at Concentrix, adept at complaint resolution and creative problem solving. Recognized for enhancing customer satisfaction and consistently exceeding performance metrics. Skilled in technical support and maintaining professionalism under pressure, driving loyalty and repeat business through empathetic interactions.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Inspiro
01.2024 - 02.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Alorica
06.2022 - 03.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Concentrix
08.2020 - 01.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Information And Communication Technology - Computer Programming
Informatics Computer Institute
Alabang04.2019
Skills
Technical Support
Timeline
Customer Service Representative
Inspiro
01.2024 - 02.2024
Customer Service Representative
Alorica
06.2022 - 03.2023
Customer Service Representative
Concentrix
08.2020 - 01.2021
Information And Communication Technology - Computer Programming
Informatics Computer Institute
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