STEPHEN M. RAAGAS
Tattoo Artist
Pasay City
Summary
Hardworking Tattoo Artist driven to provide first rate tattoo services to maximise customer satisfaction and drive business growth. Extensive understanding of the industry, including best practices, standards of care and customer expectations.
Overview
9
9
years of professional experience
15
15
years of post-secondary education
Work History
Freelance Tattoo Artist
Freelance
Pasay
03.2024 - Current
- Offered advice on size, colour schemes and placement of designs on body parts.
- Maintained a clean and sterile working environment for optimal health and safety.
- Performed clean, high-quality work at all times.
- Presented template design sheets for customers to review.
- Collaborated with clients to develop custom tattoo designs, resulting in increased customer satisfaction.
Customer Success Specialist
Amazon
09.2022 - 04.2025
- Demonstrated versatility by consistently delivering high-quality service through proficient handling of calls, chats, and emails
- Investigated and resolved delivery discrepancies, liaising with customers and carriers to ensure satisfactory outcomes.
- Coordinated efficient shipping and receiving processes, including documentation verification and compliance with regulations.
Customer Service Representative
TaskUs
08.2021 - 04.2022
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Maximised customer satisfaction by resolving service issues promptly.
- Assisted customers with product-related questions, feedback and complaints.
Customer Service Representative
Concentrix
06.2018 - 02.2021
- Enhanced efficiency in non-voice chat support operations.
- Built expert knowledge of company products and services to accurately answer customers queries.
- Established long-term relationships with customers based on data about preferences, behaviors and purchases.
Registrar Staff/Records Officer
UPHSD - Molino
06.2016 - 03.2018
- Managed administrative tasks and provided exceptional customer service at the Registrar's Office.
- Participated in strategic planning sessions, contributing insights on records management implications for organizational goals.
- Managed comprehensive records system, facilitating efficient retrieval of documents and data for operational needs.
- Responded to internal and external information requests, providing accurate data while adhering to confidentiality policies.
Education
Bachelor of Fine Arts - Major in Visual Communication
Eulogio Amang Rodriguez Institute of Science and Technology
Philippines 06.2012 - 04.2016
High School Graduate - Junior School
Pasay City West High School
Philippines 06.2009 - 04.2012
Elementary School Graduate - Primary School
Padre Zamora Elementary School
Philippines 06.2001 - 04.2009
Skills
Tattoo machine operation
Script lettering
Stencil applications
Sensitive to client needs
Pain management communication
Languages
Filipino
Native
English
Fluent
Timeline
Freelance Tattoo Artist
Freelance
03.2024 - Current
Customer Success Specialist
Amazon
09.2022 - 04.2025
Customer Service Representative
TaskUs
08.2021 - 04.2022
Customer Service Representative
Concentrix
06.2018 - 02.2021
Registrar Staff/Records Officer
UPHSD - Molino
06.2016 - 03.2018
Bachelor of Fine Arts - Major in Visual Communication
Eulogio Amang Rodriguez Institute of Science and Technology
06.2012 - 04.2016
High School Graduate - Junior School
Pasay City West High School
06.2009 - 04.2012
Elementary School Graduate - Primary School
Padre Zamora Elementary School
06.2001 - 04.2009