Stephen John Gaid

Lugait

Summary

To obtain a position where I can maximize my abilities and contribute to the growth of the firm.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

years of professional experience

Work History

Customer Service Representative

I-Pertaluit Call Center

01.2021 - 01.2024

Managed customer inquiries, resolved complaints, and provided high-quality support via phone and online channels
Ensured customer satisfaction through effective communication and problem-solving skills
Collaborated with team members to improve service quality and efficiency

Warehouse Staff

Epson Company

01.2018 - 01.2020

Managed inventory, organized warehouse space, and ensured the proper handling of goods
Worked closely with the system department to track stock levels and resolve discrepancies
Contributed to maintaining an efficient and orderly warehouse environment

Education

General Academic Strand -

St. Paul’s Institute of Technology

01.2018

Skills

Customer Service
Inventory Management
Problem-Solving
Communication Skills
Teamwork and Collaboration
Customer relations
Relationship building
Call center experience

Complaint handling
Microsoft Excel
Client relations
Call center operations
Call management
Paperwork processing
Appointment scheduling

Languages

English

Filipino

Cebuano

Extra-Curricular Activities

SK Kagawad (Sangguniang Kabataan Official), Actively involved in community projects, leadership activities, and youth programs.

Watchin English Movies

Watching English movies is a great way to improve language skills, understand different accents, and immerse yourself in various cultures. Are you looking for movie recommendations, or are you interested in a specific genre or theme? I can help suggest some based on what you enjoy!

Timeline