Stephen Cuison
Dagupan, Province of Pangasinan
Summary
Adept Game Master at Shaiya MMORPG, enhancing player engagement and experience through expert storytelling and efficient glitch resolution. Leveraged customer relations and troubleshooting skills to elevate game content, directly contributing to a notable improvement in player satisfaction and gameplay immersion. Excelled in creating captivating narratives and ensuring a balanced, enjoyable environment for all players.
Skilled customer service professional knowledgeable about leading [Type] games. Adept at devising new scenarios and stories to diversify gameplay. Enthusiastic about drawing players in and providing memorable experiences.
Overview
4
4
years of professional experience
Work History
Game Master/Game Sage
Shaiya MMORPG
Philippines
01.2017 - 11.2020
- Explained company policies, game rules and safety requirements.
- Kept game and party rooms clean and neat for next guests.
- Communicated clearly and on-time to share clues and direct game actions.
- Watched guests closely to maintain current understanding of gameplay.
- Flexible in various situations
- Analyzed player feedback to identify areas for improvement in overall gaming experience.
- Educated new players on game rules, mechanics, and strategies, enabling them to fully enjoy their gaming experience.
- Enhanced player experience by creating immersive storylines and engaging game content.
Education
High School Diploma -
Lyceum Northwestern University
Dagupan, Province Of Pangasinan, PhilippinesSkills
- Customer Relations
- Player Engagement
- Troubleshooting and testing
- Rules knowledge
- Game Balance
- Social Media Promotion
- Storytelling expertise
- Glitch and bug resolution
- Online Chat Support
Languages
English
Upper intermediate (B2)
Timeline
Game Master/Game Sage
Shaiya MMORPG
01.2017 - 11.2020
High School Diploma -
Lyceum Northwestern University