Stephen Buendia
Taguig, Metro Manila,00
Summary
Dynamic sales and customer service professional with a proven track record at companies like Performance Window Cleaning, adept at CRM/data management and excelling in teamwork. Increased client acquisition rates by 50% through effective leads prospecting and objection handling. Skilled in nurturing client relationships and driving sales growth with a positive and solution-focused approach.
Overview
17
17
years of professional experience
Work History
Sales Development Representative VA
Performance Window Cleaning (CA)
03.2024 - Current
- Utilized House Call Pro to manage sensitive client information and update existing and new client profiles.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Won new business by articulating full value of company's capabilities to prospects.
- Crafted persuasive sales pitches to communicate value of company products and services.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Developed successful strategies for identifying and converting prospective clients to long-term customers.
- Generate estimates amounting to over a $100,000 in less than 9 months.
Business Development Representative VA
Baytech 360 (US)
06.2022 - Current
- Developed business pipeline using cold and warm techniques.
- Expanded business through effective network development, identifying new, and prospective clients.
- Networked among local business and community organizations to develop leads and generate business through cold calling.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Opened over 40 new accounts, exceeding goals 25%.
Appointment Setter /Lead Generator, Real Estate
Calltend (US)
01.2022 - 06.2022
- Received in-bound calls and initiated out-bound daily calls to introduce customers to the company and services offered.
- Generate leads via cold email, calls and text. Manage CRM and updated database information.
- Set appointments with salespeople and potential customers.
- Utilized CRM system to track and manage leads, keeping appointments organized.
Customer Care Representative
Nearsol - Samsung (AU)
02.2019 - 10.2020
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
- Navigated multiple computer systems and applications to find information.
- Counseled debtors on payment options and arranged installment agreements.
Appointment Setter / Sales Lead Generator
Satellite Office - Q Energy (AU)
06.2018 - 12.2018
- Set appointments with salespeople and potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Answered phone calls and answered questions from potential customers.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Utilized CRM system to track and manage leads, keeping appointments organized.
Customer Service Representative
Ubiquity Global Services - Catch (AU)
07.2017 - 03.2018
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Acquire BPO - Kuga Electrical (AU)
03.2015 - 06.2017
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Reached out to potential customers via telephone, email, and chat inquiries.
- Enhanced processes to achieve lead generation goals, report on metrics and obtain KPIs.
- Improved Sales, lead generation and client acquisition rates by 50%.
Customer Service Representative
IBM, Global Business Services - GMC (US)
02.2014 - 01.2015
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Assist customers via telephone, email, and chat inquiries.
Customer Service Executive
Citibank (AU)
01.2012 - 01.2014
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Contribute to company Sales by offering additional Credit card service and Balance Transfers.
Customer Service Representative
Accenture (US)
02.2008 - 11.2011
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Configure and troubleshoot hardware, devices, and software for customers.
- Coordinated driver dispatch to accomplish daily repair request.
Education
2nd Year College - Chemical Engineering
Mapua Institute of Technology
Manila, Metro Manila, Philippines03-2001
Skills
- Customer Service
- Technical Support
- Leads prospecting / qualification
- CRM / Data Management
- Outbound / Inbound sales management
- Objection handling
- Sales / Leads cold outreach, phone, email, chat and text
- Payment collection and processing
- Problem-solving abilities
- Scheduling and calendar management
- Appointment Setting
- Teamwork and collaboration
Timeline
Sales Development Representative VA
Performance Window Cleaning (CA)
03.2024 - Current
Business Development Representative VA
Baytech 360 (US)
06.2022 - Current
Appointment Setter /Lead Generator, Real Estate
Calltend (US)
01.2022 - 06.2022
Customer Care Representative
Nearsol - Samsung (AU)
02.2019 - 10.2020
Appointment Setter / Sales Lead Generator
Satellite Office - Q Energy (AU)
06.2018 - 12.2018
Customer Service Representative
Ubiquity Global Services - Catch (AU)
07.2017 - 03.2018
Customer Service Representative
Acquire BPO - Kuga Electrical (AU)
03.2015 - 06.2017
Customer Service Representative
IBM, Global Business Services - GMC (US)
02.2014 - 01.2015
Customer Service Executive
Citibank (AU)
01.2012 - 01.2014
Customer Service Representative
Accenture (US)
02.2008 - 11.2011
2nd Year College - Chemical Engineering
Mapua Institute of Technology
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