Accomplished Senior Client Support Specialist with a proven track record at Global Strategic Business Process Solutions, excelling in client relationship building and problem-solving. Enhanced onboarding success and streamlined support processes, significantly improving client satisfaction. Skilled in remote support and teamwork, adept at collaborating across departments to exceed client expectations.
2020- 2022
Pathway Construction Admin
Processing and checking bids of property and
what is needed to renovate.
Sending contracts to the vendor once the bids
were approved.
Sending BID Awards to both vendor and Reno
Property Manager.
Saving signed contract from DocuSign to
RealAUM.
Creating a Change order for the property.
Handling emails and taking calls by
addressing their needs.
Follow up on the request and concerns of the
vendor.
Doing special tasks given by the client
2022 - 2023
Maintenance Coordinator
Create and close work orders.
Schedule Maintenance or Submit Work
Orders to the vendor.
Coordinate with Maintenance Techs, vendors,
and residents for all scheduled and non-
scheduled maintenance work.
Review daily work orders and provide accurate information
Reconcile invoices for work orders and forward them to accounting.
Purchase appliances on behalf of the owner.
Handle emails and calls, answering tenant inquiries and addressing concerns.
2023 -2024
Leasing Specialist
Follow up with calls, emails, and texts to prospects regarding their inquiries
Providing quotes to prospects
2023 - 2024
Scheduler
Handling calls, emails, and texts to follow up on the status of work orders.
Escalating work orders as needed.
Assigning work orders for vendors
Providing the NTE (Not to Exceed) amount to vendors.
Coordinating with tenants to confirm their availability.
Remote support
Client relationship building
Knowledge base maintenance
User acceptance testing
Escalation management
Teamwork
Teamwork and collaboration
Problem-solving abilities
Property Management USA Style
I have a deep passion for watching movies, particularly enjoying a diverse mix of genres that captivate my imagination. Romantic comedies (romcoms) are a favorite because of their heartwarming stories and feel-good moments, often offering a delightful escape into love and laughter. Action movies thrill me with their high-energy scenes, suspense, and adrenaline-pumping excitement, keeping me on the edge of my seat. Sci-fi films, on the other hand, fascinate me with their futuristic concepts, mind-bending plot twists, and exploration of technology, space, and alternate realities. Each genre provides a unique experience, and I find that they all offer something special, whether it's emotional connection, excitement, or thought-provoking ideas.
Property Management USA Style