Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Watching Movies
Timeline
Generic
Stephany Calzado

Stephany Calzado

Bachelor Of Elementary Education
Bacolod City, Province of Negros Occidental

Summary

Accomplished Senior Client Support Specialist with a proven track record at Global Strategic Business Process Solutions, excelling in client relationship building and problem-solving. Enhanced onboarding success and streamlined support processes, significantly improving client satisfaction. Skilled in remote support and teamwork, adept at collaborating across departments to exceed client expectations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Client Support Specialist

Global Strategic Business Process Solutions
09.2020 - Current

2020- 2022
Pathway Construction Admin


 Processing and checking bids of property and
what is needed to renovate.
 Sending contracts to the vendor once the bids
were approved.
 Sending BID Awards to both vendor and Reno
Property Manager.
 Saving signed contract from DocuSign to
RealAUM.
 Creating a Change order for the property.
 Handling emails and taking calls by
addressing their needs.
 Follow up on the request and concerns of the
vendor.
 Doing special tasks given by the client

2022 - 2023
Maintenance Coordinator


 Create and close work orders.
 Schedule Maintenance or Submit Work
Orders to the vendor.
 Coordinate with Maintenance Techs, vendors,
and residents for all scheduled and non-
scheduled maintenance work.
 Review daily work orders and provide accurate information
 Reconcile invoices for work orders and forward them to accounting.
 Purchase appliances on behalf of the owner.
 Handle emails and calls, answering tenant inquiries and addressing concerns.


2023 -2024
Leasing Specialist


 Follow up with calls, emails, and texts to prospects regarding their inquiries
 Providing quotes to prospects

2023 - 2024
Scheduler


 Handling calls, emails, and texts to follow up on the status of work orders.
 Escalating work orders as needed.
 Assigning work orders for vendors
 Providing the NTE (Not to Exceed) amount to vendors.
 Coordinating with tenants to confirm their availability.

Education

Bachelor of Elementary Education - Elementary Education

Carlos Hilado Memorial State University
Talisay, Province Of Negros Occidental, Philippines
05.2001 -

Skills

    Remote support

    Client relationship building

    Knowledge base maintenance

    User acceptance testing

    Escalation management

    Teamwork

    Teamwork and collaboration

    Problem-solving abilities

Accomplishments

  • Led and supervised a team of ten staff members, providing guidance and support to ensure the successful completion of their tasks. Acted as a liaison between management and team members, effectively communicating priorities, expectations, and feedback to maintain a smooth workflow and alignment with organizational goals
  • Collaborated with team to reach the weekly quota.
  • Completed the Training course for Property Management.

Certification

Property Management USA Style

Watching Movies

I have a deep passion for watching movies, particularly enjoying a diverse mix of genres that captivate my imagination. Romantic comedies (romcoms) are a favorite because of their heartwarming stories and feel-good moments, often offering a delightful escape into love and laughter. Action movies thrill me with their high-energy scenes, suspense, and adrenaline-pumping excitement, keeping me on the edge of my seat. Sci-fi films, on the other hand, fascinate me with their futuristic concepts, mind-bending plot twists, and exploration of technology, space, and alternate realities. Each genre provides a unique experience, and I find that they all offer something special, whether it's emotional connection, excitement, or thought-provoking ideas.

Timeline

Senior Client Support Specialist

Global Strategic Business Process Solutions
09.2020 - Current

Property Management USA Style

09-2020

Bachelor of Elementary Education - Elementary Education

Carlos Hilado Memorial State University
05.2001 -
Stephany CalzadoBachelor Of Elementary Education