Summary
Overview
Work History
Education
Skills
References
Timeline
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STEPHANIE NORAINE Z. BANCIFRA, CHRA

STEPHANIE NORAINE Z. BANCIFRA, CHRA

Human Resources Specialist
Quezon City

Summary

Versatile and results-driven professional with proven experience as an HR Recruitment Specialist and Customer Service Representative. Skilled in end-to-end recruitment for volume and corporate hiring, including sourcing, screening, and interviewing. Background in customer service handling high-volume inbound calls for telco, retail, and travel accounts. Known for strong communication, problem-solving skills, and delivering excellent service in both HR and client-facing roles.

Overview

3
3
years of professional experience

Work History

Senior Corporate Recruiter

Vertical Talent Solution
07.2025 - Current
  • Manage the initial part of the recruitment life cycle from lead generation, sourcing to pre-screening interviews for various corporate roles.
  • Collaborate closely with hiring managers to understand business needs and develop effective hiring strategies.
  • Proactively source qualified candidates using platforms such as LinkedIn, job boards, and professional networks.
  • Screen resumes and conduct initial interviews to assess candidates’ qualifications, experience, and cultural fit.
  • Coordinate and schedule interviews between candidates and hiring teams, ensuring a smooth recruitment process.
  • Track and analyze key recruitment metrics, such as time-to-fill and quality of hire, to improve hiring performance.
  • Maintain accurate candidate data and documentation
  • Build and maintain a strong pipeline of potential candidates for future hiring needs.
  • Hire Bilingual representatives and Natives across different countries to support multilingual and global operations.
  • Ensure all hiring practices comply with labor laws and internal company policies.

Recruitment Specialist

Vertical Talent Solution
12.2024 - 06.2025
  • Manage the initial process of the full-cycle recruitment for both high-volume and corporate roles, from lead generation, pre-screening and initial interviews.
  • Collaborate with hiring managers to define job requirements, workforce plans, and recruitment timelines.
  • Source candidates through job boards, referrals, social media, and targeted outreach for both mass and specialized positions.
  • Conduct initial screening and behavioral interviews to evaluate candidate fit.
  • Schedule and coordinate interviews with hiring teams and ensure a seamless candidate experience.
  • Maintain a strong pipeline of qualified candidates for ongoing and future hiring needs.
  • Ensure compliance with recruitment policies and data privacy regulations.
  • Generate and present hiring progress reports, metrics, and analytics to stakeholders.
  • Coordinate with HR, operations, and training teams for smooth onboarding.

Travel Concierge Specialist

IntouchCX, Cubao
08.2023 - 12.2024
  • Assist clients in planning and booking wedding destination packages, including flights, accommodations, and activities.
  • Provide expert advice on popular wedding destinations, resorts, travel requirements, and timelines.
  • Handle inquiries via phone, email, or chat regarding pricing, availability, and travel arrangements.
  • Coordinate with resorts, airlines, and vendors to customize packages based on client needs.
  • Manage booking changes, cancellations, rebookings, and special requests (e.g., group travel, guest coordination).
  • Resolve travel-related concerns efficiently, ensuring a smooth and stress-free experience for couples and guests.
  • Maintain up-to-date knowledge of travel restrictions, visa requirements, and destination guidelines.
  • Document all interactions and updates in the CRM or booking system.
  • Uphold high levels of professionalism, empathy, and attention to detail in every customer interaction.

Human Resources Intern (300 Hours)

Knowles Training Institute – Paya Lebar Square, Singapore
04.2024 - 06.2024
  • Assisted in sourcing and screening candidates for Accounting, IT, and HR related roles
  • Supported end-to-end recruitment, including interview coordination
  • Helped facilitate employee onboarding and offboarding processes
  • Maintained and updated HR records and personnel files
  • Coordinated training sessions and employee engagement activities
  • Provided administrative support to the HR and operations team
  • Ensured confidentiality and compliance in handling employee data

Customer Service Representative

Alorica, Cubao
01.2023 - 07.2023
  • Answer inbound calls related to mobile, internet, cable, or landline services.
  • Assist customers with account inquiries, billing issues, and service-related concerns.
  • Provide step-by-step troubleshooting support for connectivity or technical problems.
  • Help customers understand available plans, promos, and service features.
  • Process requests such as plan changes, reconnections, and general account updates.
  • Ensure accurate documentation of all customer interactions using CRM tools.
  • Meet performance metrics or KPIs including call quality, average handling time, and customer satisfaction.
  • Maintain a professional, empathetic, and customer-focused approach during every interaction.
  • Stay informed on product updates, system changes, and company policies.

Customer Service Associate – Seasonal Agent

Concentrix, San Lazaro
08.2022 - 12.2022
  • Answer inbound calls from customers regarding product information, order status, and store policies.
  • Assist customers with placing orders, tracking shipments, and initiating returns or exchanges.
  • Resolve complaints or concerns related to retail purchases, delivery delays, or product issues.
  • Provide support for store locations, including hours, availability, and in-store promotions.
  • Document all customer interactions accurately in the system for future reference.
  • Follow company policies when processing refunds, replacements, or service requests.
  • Maintain a high level of professionalism and empathy in handling customer concerns.
  • Stay informed on current products, inventory, pricing, and promotions.
  • Meet key metrics including call quality, first call resolution, and customer satisfaction.

Education

Bachelor of Science - Psychology

Eulogio "Amang" Rodriguez Institute of Science And Technology
EARIST - Manila
09.2024

High School - Humanities and Social Sciences

Balara High School Senior High School
03.2020

High School -

Balara High School
03.2018

Skills

  • Strong Communication & Interpersonal Skills

  • Organizational & Multitasking Abilities

  • Confidentiality & Discretion

  • Attention to Detail

  • Empathy & Active Listening

  • Microsoft Office (Excel, Word, PowerPoint)

  • Google Workspace

  • Recruitment & Talent Acquisition

References

References available upon request

Timeline

Senior Corporate Recruiter

Vertical Talent Solution
07.2025 - Current

Recruitment Specialist

Vertical Talent Solution
12.2024 - 06.2025

Human Resources Intern (300 Hours)

Knowles Training Institute – Paya Lebar Square, Singapore
04.2024 - 06.2024

Travel Concierge Specialist

IntouchCX, Cubao
08.2023 - 12.2024

Customer Service Representative

Alorica, Cubao
01.2023 - 07.2023

Customer Service Associate – Seasonal Agent

Concentrix, San Lazaro
08.2022 - 12.2022

Bachelor of Science - Psychology

Eulogio "Amang" Rodriguez Institute of Science And Technology

High School - Humanities and Social Sciences

Balara High School Senior High School

High School -

Balara High School

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STEPHANIE NORAINE Z. BANCIFRA, CHRAHuman Resources Specialist