Stephanie Loren B. Echavez
Metro Manila
Summary
Dedicated and results-driven general virtual assistant with a broad administrative skill set, committed to delivering high-quality support to clients and ensuring efficient business operations.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Hello Rache Healthcare Virtual Assistant
Hello Rache Temark International Inc.
03.2022 - 05.2025
- Delivers patient-centered support via phone by performing intake assessments in EMR systems and managing appointment setting in accordance with clinical workflow and HIPAA compliance
- Collects patient copayments accurately and securely while maintaining professionalism and confidentiality during patient interactions.
- Inputs and updates laboratory test results and related data into systems with a high level of accuracy, ensuring timely availability of information for provider review and patient care decisions
Clinical Administrative Officer
Babaran - Echavez Medical and Psychiatric Clinic
03.2014 - 12.2021
- Provides support for the team, dealing with both straightforward and complex inquiries from a range of sources, including the clinical teams, patients, relatives, carers as well as GP and other healthcare professionals
- Accurately inputs, updates and retrieves data in a timely manner, using a variety of systems
- Assists in the compilation and reporting of weekly, monthly and quarterly statistics in conjunction with the Health Care Records Manager
Online English Teacher
Top English Teachers Philippines Shenzhen Acadsoc Limited Company (PH BRANCH)
01.2019 - 07.2021
- Delivers tailored English instruction to Chinese students across VIP and trial sessions, adapting teaching methods to various age groups and proficiency levels to maximize engagement and progress
- Leads exam preparation courses for IELTS, TOEFL, and other standardized tests - developing structured, results-driven lesson plans and practice materials grounded in proven assessment strategies and test formats
- Crafts comprehensive lesson memos, including individualized feedback on grammar, vocabulary usage, pronunciation, and strategy, supporting continuous student growth and retention.
Technical Support Representative
Comcast Telecommunications Company Teleperformance Business Process Outsourcing
07.2013 - 02.2014
- Coordinates with field operation personnel to ensure customer satisfaction
- Determines the appropriate solution based on diagnosis and executes the most logical fix providing verbal instruction to customer at a level of detail commensurate with customer PC knowledge and experience
- Documents details of customer interaction by opening ticket in the trouble ticket system and records appropriate information in database
Education
Bachelor of Science - Nursing
Far Eastern University
01-2011
Skills
- EMR Management (Kareo, Athenahealth, AdvancedMD, Nextech, eClinicalWorks)
- Professional Handling of Inbound and Outbound Calls
- Secure Messaging (Talkroute, Marketspace Communicator, SimpleFiber)
- HIPAA Compliance
- Medical Documentation
- Medical Terminology
- Scribing
- Microsoft Office
- Google Workspace
- Strong Written and Verbal Communication
Certification
- Hello Rache Healthcare Virtual Assistant Certification
- HIPAA Certification, HIPAA Awareness for Healthcare Providers
- 120 Hours of Advanced TESOL Certification at American TESOL Institute
Timeline
Hello Rache Healthcare Virtual Assistant
Hello Rache Temark International Inc.
03.2022 - 05.2025
Online English Teacher
Top English Teachers Philippines Shenzhen Acadsoc Limited Company (PH BRANCH)
01.2019 - 07.2021
Clinical Administrative Officer
Babaran - Echavez Medical and Psychiatric Clinic
03.2014 - 12.2021
Technical Support Representative
Comcast Telecommunications Company Teleperformance Business Process Outsourcing
07.2013 - 02.2014
Bachelor of Science - Nursing
Far Eastern University