Stephanie Llurca
Customer Service Representative
Las Pinas,00
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Account Manager
STEPHANIE, LLURCA, John and Jacob Ticketing
07.2021 - 07.2022
- Manages client's account for buying platform and allocates them to the agents
- Manages agent timesheet, invoicing, and payroll
- Conducts assessments and interviews for applicants
- Conduct training for newly hired agents
- Buy tickets during sale time
- Oversee buying agents' performance
- Manages emails and assigns agent tasks
Estate Cold Caller
Virtually
02.2021 - 07.2021
- Foxy Business Solution
- Real, Outbound Calling - Input leads data into the client's systems for follow up - Do follow-ups for leads generated - Set appointments with leads.
Customer Service Representative
Legato Health Technologies
10.2020 - 02.2021
- Answer inbound calls from insurance subscriber - Provide customer healthcare insurance policy information - Write correspondence regarding insurance benefits, providers contracts and eligibility, and claims - Develop and maintain positive customer relations.
Customer Service Representative
SPI GLOBAL
06.2020 - 09.2020
- Answer Inbound calls from online book subscriber - Provide customers with the subscription details and inclusion - Manage customer subscription - Process billing - Maintain a healthy and positive relationship with the customer.
Customer Service Representative
07.2018 - 10.2019
- Answer Inbound calls, chat, and email - Provide customers with product information and availability online and in-store - Provide customers with in-store information such as service availability - Track customer orders online - Process refunds, online orders, and billing
- Making sure to create positive and service-oriented feedback from customer
Education
BS Accountancy - Accountancy
University of Perpetual Help System Dalta
UM Tagum College
Colegio de Davao
01.2005 - 01.2009
gmail.com
Casimiro Townhomes
Skills
Virtual Assistantundefined
Timeline
Account Manager
STEPHANIE, LLURCA, John and Jacob Ticketing
07.2021 - 07.2022
Estate Cold Caller
Virtually
02.2021 - 07.2021
Customer Service Representative
Legato Health Technologies
10.2020 - 02.2021
Customer Service Representative
SPI GLOBAL
06.2020 - 09.2020
Customer Service Representative
07.2018 - 10.2019
BS Accountancy - Accountancy
University of Perpetual Help System Dalta
UM Tagum College
Colegio de Davao
01.2005 - 01.2009
gmail.com
Casimiro Townhomes
Similar Profiles
Meredith McMartinMeredith McMartin
Cashier at Stephanie JacobCashier at Stephanie Jacob
MELODY GRULLONMELODY GRULLON
Customer Service Representative at Axs TicketingCustomer Service Representative at Axs Ticketing
Ronnie PolkRonnie Polk
Customer Service Representative at Axs TicketingCustomer Service Representative at Axs Ticketing
ALLEN MONTALBANALLEN MONTALBAN
System Admin Trainee at DBP Makati - Head OfficeSystem Admin Trainee at DBP Makati - Head Office
JUNIDA GRACE M. BAUTISTAJUNIDA GRACE M. BAUTISTA
Global Assignment Consultant - Mobility Industry at SIRVA BGRS Worldwide Relocation & Moving ServicesGlobal Assignment Consultant - Mobility Industry at SIRVA BGRS Worldwide Relocation & Moving Services