Microsoft and google
Virtual Assistant Admin
Stephanie Kristine Percela
Cebu City,CEB
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 3 years of experience providing quality administrative support to clients.
Overview
3
3
4
4
years of post-secondary education
3
3
Customer Service Representative
1
1
Executive Assistant @MusicNbrain
Work History
Virtual Assistant
TasksEveryday
Cebu, Philippines
2018.04 - 2020.12
- Completed administrative tasks by performing business correspondence, transcription and data entry.
- Analyzed and compiled data to prepare comprehensive reports for management.
- Executed travel arrangements by researching and booking flights and accommodations.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Established administrative work procedures to track staff's daily tasks.
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Designed insightful and attractive Power point presentations.
- Conferred with customers by telephone, chat or email to provide information about our products.
Customer Service Representative
Tech Mahindra
Cebu, Philippines
2015.07 - 2018.02
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
- Entered customer interaction details in CRM to track requests, document problems and record solutions offered.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Education
Bachelor of Science - in Psychology
University Of San Jose Recoletos
Magallanes St. Cebu City 2009.06 - 2013.10
Skills
Spreadsheet management
Travel planning
Scheduling and calendar management
Filing and data archiving
Meeting minutes
Office management
Scheduling
Presentation design
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Canva
Social Media Management Tools
Email and Chat software tools
Communication( Slack, skype, etc)
Timeline
Virtual Assistant
TasksEveryday
2018.04 - 2020.12
Customer Service Representative
Tech Mahindra
2015.07 - 2018.02
Bachelor of Science - in Psychology
University Of San Jose Recoletos
2009.06 - 2013.10