Stephanie Soares
Summary
Results-driven professional seeking a position that offers challenges utilizing interpersonal skills, leadership, and problem-solving skills.
Proficient in office and business administration software, collaboration, and time management. Accomplished in remote onboarding, recruitment, operations streamlining, and team management. Possesses a strong analytical mindset and is committed to continuous personal and professional growth. Proficient in Redmine, Mattermost, Airtable, Google Suite, Microsoft Office, and Canva.
Committed to organizational success and passionate about exploring new opportunities for myself and others.
Overview
6
6
years of professional experience
Work History
Sales Support
Amtech
01.2024 - Current
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Collaborated with team members for streamlined operations and efficient sales support.
- Boosted customer satisfaction by providing efficient and effective sales support to indirect channel partners.
- Coordinated sales support resources such as technical experts or product specialists when needed to ensure client satisfaction during pre-or post-sales engagements.
Organisational Development Officer
EngageMedia
2 2021 - 11.2023
- Support learning, growth, and change management initiatives while providing administrative and technical support
- Key responsibilities include talent management, recruitment, onboarding, learning and development, planning and implementation, culture development, policy support, knowledge management, administration, logistics, project documentation, and fostering a productive environment.
Teaching Assistant
De La Salle College of Saint Benilde
08.2020 - 11.2020
- Under the School of Governance and Diplomacy as a teaching assistant
- Fostering engaging student learning remotely
- Created interactive learning experiences and designed classroom activities and assessments.
Customer Support Advocate
Boldr
02.2018 - 03.2020
- Project based employment working directly with internationally based clients and customers.
- Compiling analysis reports and recommendations for clients.
- Maintaining Customer Satisfaction KPI (CSAT) in trainings and throughout projects.
- Delivered robust customer support, troubleshooting complex issues and providing timely resolutions to maintain optimal network functionality.
Education
Consular and Diplomatic Affairs -
De La Salle - College of Saint Benilde
07.2017 - 05.2020
Skills
Leadership
Virtual Training/ Onboarding
Recruitment strategy development
Online Sales Support
Problem-solving skills
Interpersonal Skills
Microsoft Office
Adaptability
Communication
Accomplishments
Josh Bersin Academy 2022
- The HR Workshop (March)
- Hybrid Working (June)
- The Employee Experience Workshop (June)
Doing Better Work Together (March 6 - 10 2023)
- Remote conference for HR, Organisational Development, and Learning and Development specialist to share best practices for remote working.
References
References available upon request
Timeline
Sales Support
Amtech
01.2024 - Current
Teaching Assistant
De La Salle College of Saint Benilde
08.2020 - 11.2020
Customer Support Advocate
Boldr
02.2018 - 03.2020
Consular and Diplomatic Affairs -
De La Salle - College of Saint Benilde
07.2017 - 05.2020
Organisational Development Officer
EngageMedia
2 2021 - 11.2023