Stephanie Pinangat
Baguio City
Summary
Dedicated virtual assistant with proven skills and valuable experience, eager to contribute to team success. Professional educator specializing in teaching English as a second language, with expertise in curriculum development, interactive teaching methods, and creating engaging, supportive learning environments. Focused on team collaboration and student success, adaptable to changing educational needs. Reliable and effective communicator passionate about helping learners achieve their language goals.
Overview
12
12
years of professional experience
Work History
Online ESL Teacher (Homebased)
Curious World Academy
08.2021 - 05.2025
- Conducted interactive online ESL lessons for Japanese students across various age groups and skill levels, enhancing their English language proficiency.
- Facilitated student preparation for major English proficiency exams, including IELTS, TOEFL, TOEIC, and EIKEN, through targeted instruction.
Online ESL Teacher (Office-based)
Jeisen 365
04.2016 - 06.2022
- Delivered engaging online ESL lessons to Chinese students of various age groups and proficiency levels.
- Utilized online teaching platforms such as Classin, Wechat and Skype, and tools such as edb, videos, e-books and PPT, effectively to facilitate interactive learning.
Online ESL Teacher (Office-based)
ABC360
03.2015 - 04.2016
- Delivered engaging online ESL lessons to Chinese students of various age groups and proficiency levels.
- Utilized virtual learning platforms and tools such as Classin, QQ, and Skype, to enhance interactive teaching.
- Adapted teaching methods to cater to different learning styles and abilities.
Call Center Agent
Sutherland Global Services
11.2013 - 05.2014
- Efficiently managed a high volume of inbound calls, ensuring timely and courteous customer service under the Microsoft account.
- Resolved a wide range of customer issues, consistently providing exceptional service to maintain high levels of customer satisfaction.
- Accurately documented all call information in compliance with standard operating procedures.
- Collaborated effectively with team members to exchange best practices and strategies for service quality enhancement.
- Actively participated in ongoing training programs to continuously develop skills and deepen product knowledge.
Education
Caregiver -
Philippine Metropolitan Training Institute
01.2011
Bachelor of Elementary Education - Educate Elementary School Pupils, Specialize in Mathematics Instruction
Benguet State University
La Trinidad, Benguet01.2008
Secondary Education - undefined
Tublay School of Home Industries
Acop, Tublay, Benguet01.2001
Elementary Education - undefined
Albis Elementary School
Bangho, Tublay, Benguet01.1998
Skills
- Strong attention to details
- Strong instructional and classroom management skills
- Great interpersonal skills
- Excellent communication skills (written and verbal)
- Computer literate
- Highly organized
- Able to multitask
LANGUAGES
English
Timeline
Online ESL Teacher (Homebased)
Curious World Academy
08.2021 - 05.2025
Online ESL Teacher (Office-based)
Jeisen 365
04.2016 - 06.2022
Online ESL Teacher (Office-based)
ABC360
03.2015 - 04.2016
Call Center Agent
Sutherland Global Services
11.2013 - 05.2014
Secondary Education - undefined
Tublay School of Home Industries
Elementary Education - undefined
Albis Elementary School
Caregiver -
Philippine Metropolitan Training Institute
Bachelor of Elementary Education - Educate Elementary School Pupils, Specialize in Mathematics Instruction
Benguet State University
Training
- Two-weeks Virtual Assistant Training Clair Voyance Nov 2023 - Dec 2023
- 120-hour TESOL Certification Course The United States of America Teaching Committee (USAPTC) Beijing Service Bureau for Diplomatic Mission (BDS) Aug 2019 - Sep 2019
- Caregiving NC II Technical Education and Skills Development Authority May 2011
- Communication Excellence Training Sutherland Global Services, Berthaphil IV, Clark Pampanga Nov 2013 - Nov 2013
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