Stephanie Ochangco
Customer Service Associate
Summary
I am motivated person and skilled Customer Service Representative with broad base of experience and handling difficulties. Resolves problems in timely manner, delivering high levels of customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist (Freelance)
Clipboard Health
08.2022 - 02.2023
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Technical Support Representative/Social Media
Sykes Asia INC. (Harman Lifestyle Division)
Ayala, Alabang
07.2021 - 07.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Researched product and issue resolution tactics to address customer concerns.
- Translated complex technical issues into digestible language for non-technical users.
Customer Service Representative (Healthcare)
Optum Global Solutions (UHC)
Northgate Cyberzone, Alabang
06.2019 - 05.2021
- Offered simple, clear explanations to help members and families understand hospital policies and procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Increased customer satisfaction by resolving issues.
Billing and Sales Representative
Sutherland (AT&T)
Carmona, Cavite
10.2016 - 01.2019
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
High School Diploma -
04.2001 -
Completed 2nd Year in College - BS Tourism
04.2001 -
Skills
Problem solving strength
Timeline
Customer Service Specialist (Freelance) - Clipboard Health
08.2022 - 02.2023
Technical Support Representative/Social Media - Sykes Asia INC. (Harman Lifestyle Division)
07.2021 - 07.2022
Customer Service Representative (Healthcare) - Optum Global Solutions (UHC)
06.2019 - 05.2021
Billing and Sales Representative - Sutherland (AT&T)
10.2016 - 01.2019
Marcelo H. Del Pilar National High School - High School Diploma,
04.2001 -
Immaculate Concepcion International - Completed 2nd Year in College, BS Tourism
04.2001 -
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