Stephanie Ochangco
Support Specialist
Cavite
Summary
I am a motivated and dedicated Support Specialist with strong problem-solving and troubleshooting skills. Fosters a "client-first" mentality, and committed to enhancing the client experience and contributing to the company's success.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist
Clipboard Health (Freelance)
05.2022 - 08.2023
- Utilized Zendesk to streamline daily operations, collaborating effectively with team members.
- Used analytical and problem-solving skills to develop effective solutions for challenging situations.
- Assisted healthcare facilities and providers in finding suitable candidates for open positions and facilitated payment processing.
Technical Support Representative/Social Media
Sykes Asia INC. (Harman Lifestyle Division JBL)
02.2020 - 04.2022
- Used Salesforce to help customers identify issues and explained solutions to restore service.
- Researched product and resolution strategies to address customer concerns, assisting them via phone, email, and social media chat
- Helped the team enhance social media engagement by collaborating on promotional campaigns designed to captivate our audience.
Customer Service Representative (Healthcare)
Optum Global Solutions (UHC)
12.2017 - 12.2019
- Utilized Genesys to assist members, providing clear explanations of hospital policies and prescription drug plan coverage.
- Adhered to HIPAA protocols to protect patient confidentiality.
- Demonstrated empathy to members, enhancing customer satisfaction by resolving issues promptly.
CSR, Sales Representative
Sutherland Global Solutions (AT&T)
01.2015 - 10.2017
- Built strong relationships with clients by understanding their needs, fostering long-term loyalty.
- Managed a high volume of calls, assisting customers with billing and technical issues while delivering excellent service.
Education
Bachelor of Science - BS Tourism
Immaculate Concepcion International - Bulacan, Philippines
High School Diploma -
Marcelo H. Del Pilar National High School - Bulacan, Philippines
Skills
Customer Service
Good communication skills
Complaint resolution
Problem-solving abilities
CRM Software
Timeline
Customer Service Specialist
Clipboard Health (Freelance)
05.2022 - 08.2023
Technical Support Representative/Social Media
Sykes Asia INC. (Harman Lifestyle Division JBL)
02.2020 - 04.2022
Customer Service Representative (Healthcare)
Optum Global Solutions (UHC)
12.2017 - 12.2019
CSR, Sales Representative
Sutherland Global Solutions (AT&T)
01.2015 - 10.2017
Bachelor of Science - BS Tourism
Immaculate Concepcion International - Bulacan, Philippines
High School Diploma -
Marcelo H. Del Pilar National High School - Bulacan, Philippines
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