Stephanie Merin
Hotel And Restaurant Management
Cebu City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Concierge
NSDMM Management Services Inc.
Bacoor Cavite
07.2022 - Current
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Arranged for transportation to and from airport, train station and events for visitors.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.
- Increased customer satisfaction by resolving issues.
- Improved operations through consistent hard work and dedication.
- Carried out day-to-day duties accurately and efficiently.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Exceeded goals through effective task prioritization and great work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked with customers to understand needs and provide excellent service.
Waitress
Happy Sumo Food Inc.
Cebu City
06.2019 - 11.2021
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed up-to-date on menu changes to help customers make food choices.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Education
Bachelor of Science - Hotel And Restaurant Management
Sibugay Technical Institute Inc.
Ipil Zamboanga Sibugay 06.2015 - 03.2019
Skills
Guest accommodations
Certification
APPRENTICESHIP-BY-EXPERIENCE (APEX) PROGRAM
Timeline
Concierge
NSDMM Management Services Inc.
07.2022 - Current
Waitress
Happy Sumo Food Inc.
06.2019 - 11.2021
NATIONAL CERTIFICATE II IN BREAD AND PASTRY PRODUCTION
06-2018
NATIONAL CERTIFICATE II IN HOUSEKEEPING
04-2018
APPRENTICESHIP-BY-EXPERIENCE (APEX) PROGRAM
10-2017
ORIENTATION AND FAMILIARIZED PROGRAM ON BARTENDING SERVICES
10-2017
Bachelor of Science - Hotel And Restaurant Management
Sibugay Technical Institute Inc.
06.2015 - 03.2019
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