Stephanie Guevarra

• INITIATING COLD LEADS

-Making outbound calls to clients who have not expressed prior interest in the product and service.

• INTRODUCING PRODUCTS/ERVICES

-Effectively articulating the features and benefits of the product or service being offered.

• HANDLING OBJECTIONS

-Addressing concerns or objections raised by prospects and providing information to alleviate hesitations.

• QUALIFYING LEADS

-Assessing the level of interest and determining if prospects meet the criteria for potential clients.

• DATA ENTRY AND DOCUMENTATIONS

-Recording relevant information about each call, including prospect details,responses and outcome.

• APPOINTMENT SETTING

-Scheduling appointments or follow-up calls for further engagement with qualified leads.

• MAINTAINING CALL SCRIPTS

-Following established scripts while adapting communication style to individual prospects.

• CONTINOUS LEARNING

-Staying informed about product updates, industry trends, and effective cold calling strategies through ongoing training.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services, and company information.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Met customer call guidelines for service levels, handle time and productivity.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Processed customer service orders promptly to increase customer satisfaction.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Developed and delivered engaging sales presentations to convey product benefits.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Used customer insights to develop innovative sales strategies to increase sales.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Utilized CRM software to manage customer accounts and track performance metrics.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Listened to customer needs and desires to identify and recommend optimal products.
• Built customer loyalty and retention by delivering excellent shopping experiences.

• Created and implemented sales strategies to successfully meet company targets.
• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Built rapport with customers and assessed needs to make product recommendations and upsell.
• Drove team revenue totals by bringing in top sales numbers.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and delivered engaging sales presentations to convey product benefits.