Stephanie Estrada
Purok 1 Brgy. Guerrero Bauang,La Union
Summary
Accomplished professional known for optimizing processes and mentoring team members. Demonstrated ability to reduce service wait times and improve inventory management, contributing to enhanced customer experiences and operational compliance.
Overview
10
10
years of professional experience
Work History
Manager
AQN Food Ventures Corp (Mcdonald`s)
Central East, Bauang,La Union
12.2024 - Current
- Led operational workflows to enhance efficiency and ensure compliance with food safety standards.
- Mentored team members, fostering skill development and promoting a collaborative work environment.
- Implemented process improvements that reduced service wait times and increased customer satisfaction.
- Managed inventory levels, coordinating supply orders to minimize stock shortages and waste.
Service Crew Member
AQN Food Ventures Corp (Mcdonald`s)
Central East, Bauang ,La Union
08.2022 - 12.2024
- Assisted in inventory management, tracking stock levels, and minimizing waste in food preparation areas.
- Implemented process improvements that reduced wait times and increased overall customer satisfaction ratings.
- Led team shifts, coordinating tasks to optimize workflow during busy periods and ensure timely service delivery.
- Developed training materials for onboarding new employees, enhancing consistency in service quality across shifts.
Service Crew Member /Production Team Leader
Jollibee Foods Corporations
Central West Bauang, La Union
11.2016 - 03.2022
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Operated point-of-sale systems accurately, processing transactions efficiently during peak hours.
- Collaborated with team members to maintain cleanliness and organization in front and back areas.
- Trained new staff on food safety protocols and service standards to enhance operational efficiency.
Education
Automotive - Undergrad
Technical Education Skills And Development Authority (TESDA)
Region I San Fernando , La Union2011
High School Diploma -
Don Eulogio De Guzman Memorial National High School(DEGMNHS)
Calumbaya,Bauang,La Union2007
Automotive -
Batasan Hills Elementary School
Batasan Hills,Quezon City2003
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Performance management
- Product management
- Staff training and development
Additional Information
Engr. Jeffrey E. Elizaga
Maynilad. MWSS Compound
Balara, Quezon City
09206975486
I hereby certify that the above information is true and correct to the best of my knowledge and relief.
Timeline
Manager
AQN Food Ventures Corp (Mcdonald`s)
12.2024 - Current
Service Crew Member
AQN Food Ventures Corp (Mcdonald`s)
08.2022 - 12.2024
Service Crew Member /Production Team Leader
Jollibee Foods Corporations
11.2016 - 03.2022
Automotive - Undergrad
Technical Education Skills And Development Authority (TESDA)
High School Diploma -
Don Eulogio De Guzman Memorial National High School(DEGMNHS)
Automotive -
Batasan Hills Elementary School