Stephanie-Anne S. Aquino
Fortune Marikina
Summary
Experienced professional with a strong executive support background. Skilled in managing complex schedules, coordinating meetings, and protecting confidential information. Possesses exceptional communication, organizational, and problem-solving abilities to ensure efficient office operations. Committed to promoting team collaboration and achieving results by adapting to changing needs and priorities. Recognized for reliability and resourcefulness, consistently delivering high-quality outcomes.
Overview
12
12
years of professional experience
Work History
Executive Assistant V
Civil Service Commission – Office of the Chairperson
Quezon City
07.2022 - Current
- Responsible for reviewing case resolutions, policy guidelines, and correspondences submitted in the Executive Office to ensure that the documents submitted for action/resolution conform with Civil Service Law and Rules.
- Attends and/or represents the Chairperson in various organizational meetings.
- Ensures compliance of the other Executive Offices to Rules and Guidelines set by the Office of the Chairperson.
- Facilitated timely completion of projects by providing administrative support to the Chairman and collaborating closely with cross-functional teams.
- Coordinated high-profile events and conferences, ensuring seamless execution and attendee satisfaction.
- Collaborated closely with other Executive Assistants to streamline workflow processes across departments for improved overall efficiency.
- Leveraged advanced technical skills in drafting memos, letters, emails tailored to various recipients'' preferences or requirements.
- Served as a reliable liaison between the Chairman and internal/external stakeholders, fostering positive relationships.
- Boosted Commission reputation by representing the Chairman professionally in correspondence with high-profile clients or guests.
Project Evaluation Officer III
Office of the President – Office of the Cabinet Secretariat
07.2019 - 06.2022
- Served as technical staff for the Human Development and Poverty Reduction Cluster (HDPRC) and prepared action documents relative to the assignment.
- Provided technical assistance/secretariat work for the Inter-Agency Task Force on Zero Hunger (IATF-ZH) and the Inter-Agency Task Force on the Management of Emerging Infectious Diseases (IATF-EID) otherwise known as the National COVID-19 Task Force of the Duterte Administration.
- Assisted in the IATF-ZH technical working groups and other collaborative work with the private sector.
- Provided high-level substantial/technical support and administrative assistance to the office in relation to its membership in the Cabinet Cluster System Secretariat (CCSS) and National Economic and Development Authority (NEDA) Committees.
- Attended and/or represented the Cabinet Secretary at inter-agency and coordination meetings.
- Provided vertical and horizontal assistance in matters relating to CCSS monitoring and evaluation program.
Senior Customer Service Specialist for Airbnb
Teledirect Telecommerce, Philippines
07.2017 - 07.2019
- Served as an escalation point for challenging customer situations, effectively diffusing tension and achieving satisfactory resolutions.
- Provided exceptional support during high-traffic periods, maintaining professionalism under pressure and minimizing disruptions in service levels.
- Handled sensitive customer data responsibly, adhering strictly to privacy regulations and safeguarding confidential information from unauthorized access or disclosure.
- Managed high-volume call center operations, ensuring prompt service and reduced wait times for customers.
- Maintained comprehensive knowledge of company products and services to provide accurate information and guidance to customers.
- Participated in ongoing professional development opportunities, staying current with industry trends to better serve customers'' needs.
- Streamlined communication between customers and internal teams, resulting in increased collaboration and problem resolution.
Subject Matter Expert (Orbitz, Expedia, Priceline)
WNS Global Services
02.2014 - 05.2017
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Mentored junior team members, contributing to their professional growth and development.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Streamlined booking processes for improved efficiency and reduced wait times for customers, handling average of 30 clients per day.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided exceptional customer service by promptly responding to inquiries via phone or email throughout the entire booking process.
- Assisted clients in handling travel-related issues such as lost luggage or flight cancellations, providing prompt resolutions.
English Instructor
Neung Yule Eduphone, Inc.
06.2013 - 12.2013
- Evaluated 10 students’ progress in terms of their knowledge of English as a secondary language
- Created weekly and monthly reports of their development (grammar, vocabulary, and pronunciation)
- Conducted phone and/or video classes
- Devised learning plans for students
Education
Bachelor of Arts - Mass Communication
Pamantasan Ng Lungsod Ng Marikina
Marikina, Philippines01.2013
Skills
- Effective team management
- Strong interpersonal communication
- Proficient in software applications
- Customer service expertise
- Project execution management
- Skilled in simultaneous task execution
- Creative writing and editing
- Analytical initiative
- High-level administrative coordination
References
Character references will be provided upon request.
Languages
English
Bilingual or Proficient (C2)
Filipino
Bilingual or Proficient (C2)
Timeline
Executive Assistant V
Civil Service Commission – Office of the Chairperson
07.2022 - Current
Project Evaluation Officer III
Office of the President – Office of the Cabinet Secretariat
07.2019 - 06.2022
Senior Customer Service Specialist for Airbnb
Teledirect Telecommerce, Philippines
07.2017 - 07.2019
Subject Matter Expert (Orbitz, Expedia, Priceline)
WNS Global Services
02.2014 - 05.2017
English Instructor
Neung Yule Eduphone, Inc.
06.2013 - 12.2013
Bachelor of Arts - Mass Communication
Pamantasan Ng Lungsod Ng Marikina
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