Timeline
Work History
Overview
Education
Skills
Summary
Work Preference
Work Availability
Interests
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Stephen Karl Lumawag

Stephen Karl Lumawag

Data Analyst
Dagupan,PAN

Timeline

Data Analyst

Accenture
01.2021 - Current

Barista

Bo's Coffee
05.2019 - 11.2019

Barista

Beans and Roots
05.2017 - 05.2018

Store Crew Member

McDonald's
03.2015 - 03.2016

Bachelor of Arts - Hospitality Management

University of Pangasinan
06.2013 - 03.2019

Work History

Data Analyst

Accenture
01.2021 - Current
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
  • Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
  • Reduced response time for content review, ensuring a safer online environment for users.
  • Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
  • Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.

Barista

Bo's Coffee
05.2019 - 11.2019
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Barista

Beans and Roots
05.2017 - 05.2018
  • Created seasonal beverage menu, driving increased interest and sales during holiday periods.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Store Crew Member

McDonald's
03.2015 - 03.2016
  • Increased store cleanliness with regular sweeping, mopping, and sanitizing of high-touch areas.
  • Promoted store loyalty program, effectively enrolling new members and informing them of benefits.
  • Supported smooth operations during peak hours by efficiently handling multiple tasks simultaneously.
  • Collaborated with fellow team members to maintain a well-organized and visually appealing store layout.

Overview

10
10
years of professional experience
6
6
years of post-secondary education

Education

Bachelor of Arts - Hospitality Management

University of Pangasinan
Dagupan City
06.2013 - 03.2019

Skills

Data visualization and presentations

Data analysis

Excel functions

Patience and tolerance

Cultural awareness

Content management

Social media

Canva

Premier Pro

Problem-solving

Critical thinking

Multitasking Abilities

Decision-making

Summary

Personable and collaborative individual with keen eye for detail and passion for maintaining safe and respectful online community. Possesses knowledge of digital communication standards and content review processes, combined with proficiency in using moderation tools and platforms. Committed to fostering positive user experience through diligent and fair content evaluation.

Work Preference

Work Type

Full TimePart Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceCareer advancementFlexible work hoursCompany Culture

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Music

Gaming

Moderation

Jogging

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Stephen Karl LumawagData Analyst