STELLA GRACE SIROT
Virtual Assistant
Ozamiz, Province Of Misamis Occidental,MSC
Summary
Experienced professional with a strong background in project management and a history of delivering high-quality results through effective leadership and team motivation. Skilled in collaborating with clients to identify their needs and ensuring exceptional service delivery. Demonstrated ability to drive successful outcomes by leveraging a combination of strategic thinking and hands-on problem-solving skills. Passionate about driving innovation and exceeding expectations in every project undertaken.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Branch Manager
AJS Tutorial Services
02.2022 - 07.2024
- Shaped business strategy with compelling vision and data analysis.
- Designed sales and service strategies to improve revenue and retention.
- Conducted customer feedback surveys to improve service levels.
- Developed annual branch business plans for maximum profitability and effectiveness.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Mentored staff to increase sales success and productivity.
- Completed audits and checklists to achieve regulatory compliance.
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Kept organization in compliance with regulations and internal requirements.
- Developed high-performing teams to consistently exceed goals, drive revenue and expand markets.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Developed creative design for print materials, brochures, banners, and signs.
Online ESL Teacher
51Talk English International, Inc.
02.2019 - 10.2021
- Managed allotted learning time to maximise student achievement.
- Created audio, visual and written teaching materials to assist in teaching English.
- Developed and enforced classroom code of conduct to maintain order during lessons.
- Maintained complete and accurate records of students' progress to comply with administrative requirements.
- Conducted in-depth assessments, providing feedback on grammar, syntax, spelling and punctuation to increase learning development.
Administrative Assistant
Ideas Unlimited Online
09.2015 - 01.2016
- Assisted coworkers and staff members with special tasks on daily basis.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Administrative Assistant
Coalition Technologies
04.2015 - 07.2015
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Conducted research for project proposals, compiling information that supported winning bids.
- Assisted coworkers and staff members with special tasks on daily basis.
Administrative Assistant/Accounting Clerk
NJK Realty and Developer
05.2009 - 11.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
Education
Bachelor of Science - Elementary Education
Western Mindanao State University
Pagadian, Province Of Zamboanga Del Sur, Philippines 04.2006 - 01.2010
Skills
Account analysis expertise
Excellent work ethic
Strong interpersonal skills
Excellent time management
Branch operations management
Coaching and mentoring
Graphic design
Timeline
Branch Manager
AJS Tutorial Services
02.2022 - 07.2024
Online ESL Teacher
51Talk English International, Inc.
02.2019 - 10.2021
Administrative Assistant
Ideas Unlimited Online
09.2015 - 01.2016
Administrative Assistant
Coalition Technologies
04.2015 - 07.2015
Administrative Assistant/Accounting Clerk
NJK Realty and Developer
05.2009 - 11.2012
Bachelor of Science - Elementary Education
Western Mindanao State University
04.2006 - 01.2010