Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Software
Timeline
Generic
Steaven Sian

Steaven Sian

Bachelor Of Science In Information Technology
Caloocan,Reparo St. Baesa

Summary

Reliable sales professional offering 6 months of experience managing shipping, receiving and inventory operations. Excellent record of success in inventory audits and product staging. Dedicated to accurate record-keeping, work site safety and timely issue resolution. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Overview

1
1
Language
6
6
years of post-secondary education
1
1
year of professional experience

Work History

Customer Service Representative

Concentrix
Epifanio de los Santos Ave, Project 7, Quezon City, Metro Manila, Philippines
05.2020 - Current
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
  • Recommended [Product or Service] to customers, thoroughly explaining details.
  • Answered constant flow of customer calls with up to [Number] calls in queue per minute.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Store Supervisor

Cotton On (Suyen Corporation) / BENCH
2214 Tolentino St, Pasay, 1308 Metro Manila, Philippines
08.2019 - 01.2020
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.

Education

Bachelor of Science - Information Technology

Mindoro State College Agriculture And Technology
Masipit Calapan City
10.2015 - 04.2021

Skills

    Employee management

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Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Supervised team of 18 staff members.
  • Resolved product issue through consumer testing.

Additional Information

Seeking a position in life to utilize my thinking skills and abilities to achieve professional growth while being resourceful, innovative and flexible in my working position. To work in a dynamic professional environment with a growing organization as an active member.

Software

Programming

Timeline

Customer Service Representative

Concentrix
05.2020 - Current

Store Supervisor

Cotton On (Suyen Corporation) / BENCH
08.2019 - 01.2020

Bachelor of Science - Information Technology

Mindoro State College Agriculture And Technology
10.2015 - 04.2021

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Steaven SianBachelor Of Science In Information Technology