Star Shine Luna
Iloilo
Summary
Dynamic Customer Service Representative with a proven track record at Transcom Worldwide, where I excelled in problem-solving and active listening, significantly enhancing customer retention. Expert in customer relations and data entry, I adeptly handled escalated calls, ensuring satisfactory resolutions and positive client feedback. My approach has always been customer-centric, leading to substantial service improvements.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Transcom Worldwide
09.2023 - 09.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
PHINMA - University of Iloilo
Iloilo City, Province Of Iloilo, PhilippinesSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
Timeline
Customer Service Representative
Transcom Worldwide
09.2023 - 09.2024
High School Diploma -
PHINMA - University of Iloilo
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