Stanley Brian Macaraya
Misamis Oriental,Philippines
Summary
Dedicated and detail-oriented professional with over 7 years of experience in customer service, technical support, account management, and employee training. Adept at handling customer inquiries, managing administrative tasks, maintaining accurate documentation, and providing exceptional support across multiple channels. Proficient in CRM systems, email management, data entry, and collaboration tools. Known for strong organizational skills, adaptability, and the ability to deliver high-quality results in remote and dynamic work environments.
Overview
8
8
years of professional experience
Work History
Account Specific Trainer
Teleperformance
Cagayan de oro , Philippines
01.2026 - Current
- Developed training materials to enhance employee onboarding and skill acquisition.
- Facilitated training sessions on customer service best practices and communication techniques.
- Assessed trainee performance through evaluations and provided constructive feedback for improvement.
- Documented training outcomes to track progress and identify areas for future development initiatives.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Customer Service Representative
Teleperformance PH
Cagayan de oro , Philippines
06.2022 - 01.2026
- Provided technical support and troubleshooting assistance for customer accounts and services.
- Resolved account-related issues through phone, chat, and support tools.
- Delivered exceptional customer service while consistently meeting performance metrics.
- Maintained accurate customer records and case documentation.
- Escalated complex technical concerns and ensured timely resolution.
- Educated customers on products, services, and account management.
- Collaborated with internal teams to improve customer experience and service delivery.
Customer Service Representative
Teletech Philippines
Cebu city, Philippines
10.2018 - 05.2022
- Advocated for customers to maximise satisfaction and account success.
- Resolved customer complaints with prompt action to enhance satisfaction and loyalty.
- Resolved product and service issues through effective troubleshooting and problem-solving.
- Managed customer accounts, ensuring accurate information and ongoing success.
- Processed account updates, adjustments, and service requests.
- Built strong customer relationships through professional communication.
- Identified customer needs and generated sales leads to promote tailored solutions.
Education
Bachelor of Science - Aircraft Maintenance Technology
Philippine State College of Aeronautics
Cebu City01-2010
Skills
- CRM management
- Customer Support & Technical Troubleshooting
- Account Management
- Training & Coaching
- Data Entry & Documentation
- Email & Calendar Management
- Team Collaboration
- Time Management
- Critical thinking
- Communication Skills
Tools
- Zendesk
- Citrix Workspace
- Slack
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Google Docs
- Google Sheets
- Google Drive
- CRM Systems
- Zoom
- Microsoft Teams
- Canva
Timeline
Account Specific Trainer
Teleperformance
01.2026 - Current
Customer Service Representative
Teleperformance PH
06.2022 - 01.2026
Customer Service Representative
Teletech Philippines
10.2018 - 05.2022
Bachelor of Science - Aircraft Maintenance Technology
Philippine State College of Aeronautics