Stanley Louise Atienza
Quezon city
Summary
As a General Manager and Sales Professional, I have a unique blend that allows me to increase my revenue, build high-performing sales teams and build strong customer relationships. My track record of achieving sales targets and increasing profitability is a testament to my ability to identify the market opportunities and develop effective sales strategies to implement. I specialize in team management and focus strongly on training and developing sales staff to reach their full potential. Using a customer-centric approach, I consistently exceed customer expectations and do repeat business.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager/ Head Coach
Oryx MMA Sports Center
08.2015 - 08.2022
- Over-seeing Day to day operations
- Provides goal to all coaching staff and admin
- Delegate responsibilities
- Created training modules for the attendees
- Interview and hire aspiring candidates
- Train VVIP’s
- Make sure that the training is competitive and up-to-date
- Provides sales and marketing for the company
Business Executive/ Marketing Officer
Best Maintenance Engineering
12.2014 - 07.2015
- Find and Prospect clients for our Products and services
- Coordinate with engineers, technicians and manpower our contracted clients
- Analyze team distribution and contribution on the organization and provide methodical approach
- Follow up of transactions and consequent payments
- Back-up other transactions within our department
- Collect and input data on company information systems
- Perform duties such as correspondence, reports, and operate office equipment
- Discuss to suppliers the requirement and provides LPO
- Provide price quotation of the client’s requirement upon inspection of our HVAC Engineers and Surveyor
- Accurate and timely processing of reports and paperwork associated with the various procedures and duties
- Maintaining all the records and documents updated
- Administrative works
- Coordinated appointments and meetings for Managing Partner with 15 active projects.
- Oversaw 12 person marketing team, promoting continuous improvement, enhancing processes and reducing costs as head of highly efficient and profitable group.
Senior Customer Representative
Qatar Telecoms
02.2010 - 08.2011
- Handle customer inquiries, complaints, billing questions and payment extension/service requests
- Calm angry customers, repair trust, locate resources for problem resolution and design best-option solutions
- Managed a high-volume workload within a deadline-driven environment
- Resolved an average of 550 inquiries in any given week and consistently met performance Benchmarks in all areas (speed, accuracy, volume)
- Became the lead 'go-to' person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees
- Helped company attain the highest customer service ratings (as determined by external auditors) earned 100% marks in all categories including communication Skills, listening skills, problem resolution and politeness
- Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense Customer focus and dependability in performance evaluations
- Completed voluntary customer service training to learn ways to enhance customer Satisfaction and improve productivity
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Assigned and designated job territories to customer care staff according to performance and history.
- Developed rapport with customers, fostering trust and long-term relationships through exceptional service.
- Participated in regular training sessions to remain updated on industry trends, product developments, and policy changes affecting client services.
- Reduced resolution times by implementing effective problem-solving strategies during customer interactions.
- Contributed to the development of internal knowledge base resources to facilitate ongoing learning within the team.
- Consistently exceeded performance metrics, maintaining a high level of customer satisfaction and service quality.
Sales Executive
Mashreqbank QSC
02.2008 - 02.2010
- Handles retail products of the Bank (Loan, credit card)
- Delivery of minimum QAR 250,000 at 22% interest rate and 21 credit card in a month
- Provide essential banking and financial services by producing daily operations reports, manage overdrawn account reports, and track significant change in balances for large business and government accounts
- Certified Consumer Lender, providing strategies, tactics, and implementation plans that lead directly to financial improvements for my customers
- Facilitate customer awareness of additional services cross sell banking services which produces new clientele as well as extends services to existing customer base
- Train and mentor new Customer Service Representatives
- Manage multiple tasks in a pressured environment such as assisting other customer service representatives as well as support branch management
- Managed customer inquiries and resolved issues to ensure satisfaction.
- Conducted regular follow-ups with leads to maintain interest in offerings.
- Identified opportunities for upselling and cross-selling during customer interactions.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Increased market share with comprehensive competitor analysis and tailored marketing strategies.
- Improved product offerings by gathering customer feedback and working closely with product development team.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Sales Executive
People Support Vonage account
08.2005 - 08.2007
- Handles 200 Sales and inquiries a shift through phone calls from North America and Educate the customers the benefit of converting their regular household Land phone into a VOIP
- Provided information about VOIP
- Handles objections about getting the services
- Upsell products related to their services
- Consistently top sales representative
- Top earner across the account
Education
Bachelor of Science - Science and Commerce – Major in Marketing
Far Eastern University
Manila, Philippines01.2005
Skills
- Sales and Marketing
- Leadership Skills
- Customer Service
- Leadership and team building
- Problem resolution
- Operations management
- Customer relations
- Training and development
- Relationship building
- Customer relationship management
- Staff training/development
- Goal setting
- Staff supervision
- Team training and development
Certification
- Anti-Money Laundering Act – Seminar and Examination, Mashreqbank, Doha, Qatar
- Series 7 and Series 63 STC stock brokerage
- Certificate in Coaching – Muay Thai Association of the Philippines
Languages
English
Filipino
Basic Arabic
Certificationstatement
I certify that the above information is true and correct to the best of my knowledge.
Timeline
General Manager/ Head Coach
Oryx MMA Sports Center
08.2015 - 08.2022
Business Executive/ Marketing Officer
Best Maintenance Engineering
12.2014 - 07.2015
Senior Customer Representative
Qatar Telecoms
02.2010 - 08.2011
Sales Executive
Mashreqbank QSC
02.2008 - 02.2010
Sales Executive
People Support Vonage account
08.2005 - 08.2007
- Anti-Money Laundering Act – Seminar and Examination, Mashreqbank, Doha, Qatar
- Series 7 and Series 63 STC stock brokerage
- Certificate in Coaching – Muay Thai Association of the Philippines
Bachelor of Science - Science and Commerce – Major in Marketing
Far Eastern University
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