Stacey Lynn Pineda

• Administrative Support: Serves as the primary point of contact for administrative needs, handling multiple complex calendar management, correspondence and stakeholder communication, travel assistance. Manage end-to-end expense processing using SAP Concur, Sponsorship & Donations
• Stakeholder Engagement: Manage internal and external communications, building strong relationships with stakeholders, employees to ensure smooth operations and successful collaborations
• Onboarding Assistance: streamlined onboarding by coordinating orientations and facilitating knowledge transfer for new hires
• Team Leadership: Organize daily huddles and weekly meetings, ensuring that all team members were aligned on objectives and project status
• Project Coordination: Assists in planning, organizing, and executing special projects and initiatives, ensuring all tasks are completed on schedule and meet organizational goals
• Presentation Development: Create effective presentations and business update materials for stakeholders and senior executives
• Reporting & Analysis: Conduct reporting and data analysis to support decision-making and project tracking

Highlights:

• Spearheaded the redesign and implementation of the Business Support Management new hire training program, reducing ramp-up time and enhancing new employee effectiveness.
• Developed a customized support model for functional senior leadership, improving executive efficiency and enhancing strategic alignment.

• Acted as a liaison for resource assignment, scheduling, and implementation with business partners, learning and development teams, and learning operations support.
• Developed accurate forecasts, capacity plans, and implementation schedules for training courses.
• Consulted with business leaders and support teams to develop plans addressing training needs.
• Forecasted current and future training delivery capacity requirements.
• Partnered with business units, recruiters, and finance to determine monthly hiring numbers.
• Coordinated with stateside schedulers to plan schedules and cross-training needs across different lines of business (LOB).
• Identified opportunities for improvement, developing solutions to enhance employee efficiency and minimize risks.
• Organized work and communicated effectively across HR functions.
• Maintained professional verbal and written communication with diverse audiences.
• Established consistent processes and working agreements with key business partners.
• Ensured all plans and programs complied with relevant policies and regulations.

• Supported resource onboarding and offboarding for Wholesale Control Organization/Commercial Banking.
• Managed expenses through Concur, ensuring accurate financial tracking.
• Acted as Subject Matter Expert (SME) and point of contact (POC) for process and performance escalations.
• Conducted weekly touch base meetings with stakeholders to maintain alignment and address issues.
• Led a team of 9 as Interim Supervisor, conducting daily huddles and weekly team meetings for functional and leadership updates.
• Provided monthly employee coaching to enhance performance and development.
• Conducted monthly performance and quality audits, ensuring high standards.
• Prepared end-of-month reports on productivity, escalations, audits, and attendance.
• Led projects and initiatives within the offshore group, developing process documents and workflows.
• Managed SharePoint sites to track onboarding, offboarding, and ad-hoc requests.