STACEY DAVID
Summary
Ambitious and enterprising professional with articulate communication skills and talent for delivering exceptional customer experiences. Known for optimistic problem-solving and proactive approach to engaging with clients, ensuring satisfaction and loyalty.
As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.
Overview
10
10
years of professional experience
Work History
Costumer Service Associate
TaskUs
02.2022 - 05.2023
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person
- Assisted customers with product selection, order entry, and payment processing
- Assisted with training new employees on the company's procedures for handling customer inquiries
- Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions
- Provided excellent customer service in a fast-paced call center environment, responding to inquiries and resolving customer issues quickly and efficiently
- Built sustainable customer relationships of trust through open and interactive communication
- Utilized problem-solving techniques to troubleshoot customer problems and address their concerns in a timely manner
- Processed payments accurately according to company guidelines while maintaining high levels of security
- Improved and increased store sales through positive attitude and knowledge of products
- Handled escalated calls professionally while providing a positive resolution for the caller
- Preserved store's visual appeal by arranging merchandise in visually appealing manner
- Performed data entry tasks accurately and efficiently using computer software programs
- Monitored incoming emails and calls promptly and responded within designated time frames
- Exhibited exceptional organizational skills by managing multiple projects simultaneously within tight deadlines
- Ambitious and enterprising professional with articulate communication skills and talent for delivering exceptional customer experiences
- Known for optimistic problem-solving and proactive approach to engaging with clients, ensuring satisfaction and loyalty
Costumer Service Associates
Dnata Company Inc.
04.2019 - 03.2020
- Provided excellent customer service in a fast-paced call center environment, responding to inquiries and resolving customer issues quickly and efficiently
- Built sustainable customer relationships of trust through open and interactive communication
- Utilized problem-solving techniques to troubleshoot customer problems and address their concerns in a timely manner
- Improved and increased store sales through positive attitude and knowledge of products
- Monitored customer feedback and confirmed customer satisfaction
- Collaborated with other departments to ensure seamless customer experience from start to finish
- Monitored incoming emails and calls promptly and responded within designated time frames
- Performed opening and closing duties such as setting up workstations and cleaning counters effectively
- Excelled at operating cash registers, processing payments, and providing change accurately
- Resourcefully solved customer complaints in a professional manner by offering solutions or alternatives
- Adhered to all safety and sanitation guidelines while handling food and beverages
- Demonstrated skillful multitasking abilities while managing multiple tasks simultaneously within tight deadlines
- Developed knowledge of food and beverage products and services
- Proficiently handled all aspects of ordering, stocking, and restocking supplies
- Prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes
- Answered customers' questions and addressed problems and complaints in person and via phone
- Flexibly responded to requests from customers regarding menu items or special orders in a timely manner
- Attentively provided information about the menu items including ingredients used for preparation
Food and Beverage Attendant
Envy Bistro Sports Inc.
01.2018 - 01.2019
- Provided excellent customer service in a fast-paced call center environment, responding to inquiries and resolving customer issues quickly and efficiently
- Built sustainable customer relationships of trust through open and interactive communication
- Utilized problem-solving techniques to troubleshoot customer problems and address their concerns in a timely manner
- Improved and increased store sales through positive attitude and knowledge of products
- Monitored customer feedback and confirmed customer satisfaction
- Collaborated with other departments to ensure seamless customer experience from start to finish
- Monitored incoming emails and calls promptly and responded within designated time frames
- Performed opening and closing duties such as setting up workstations and cleaning counters effectively
- Excelled at operating cash registers, processing payments, and providing change accurately
- Resourcefully solved customer complaints in a professional manner by offering solutions or alternatives
- Adhered to all safety and sanitation guidelines while handling food and beverages
- Demonstrated skillful multitasking abilities while managing multiple tasks simultaneously within tight deadlines
- Developed knowledge of food and beverage products and services
- Proficiently handled all aspects of ordering, stocking, and restocking supplies
- Prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes
- Answered customers' questions and addressed problems and complaints in person and via phone
- Flexibly responded to requests from customers regarding menu items or special orders in a timely manner
Food and Beverage Attendant
Widus Hotel and Casino
01.2016 - 03.2017
- Provided excellent customer service in a fast-paced call center environment, responding to inquiries and resolving customer issues quickly and efficiently
- Built sustainable customer relationships of trust through open and interactive communication
- Utilized problem-solving techniques to troubleshoot customer problems and address their concerns in a timely manner
- Improved and increased store sales through positive attitude and knowledge of products
- Monitored customer feedback and confirmed customer satisfaction
- Collaborated with other departments to ensure seamless customer experience from start to finish
- Monitored incoming emails and calls promptly and responded within designated time frames
- Performed opening and closing duties such as setting up workstations and cleaning counters effectively
- Excelled at operating cash registers, processing payments, and providing change accurately
- Resourcefully solved customer complaints in a professional manner by offering solutions or alternatives
- Adhered to all safety and sanitation guidelines while handling food and beverages
- Demonstrated skillful multitasking abilities while managing multiple tasks simultaneously within tight deadlines
- Developed knowledge of food and beverage products and services
- Proficiently handled all aspects of ordering, stocking, and restocking supplies
- Prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes
- Answered customers' questions and addressed problems and complaints in person and via phone
- Flexibly responded to requests from customers regarding menu items or special orders in a timely manner
Food and Beverage Attendant
Sea Story Korean and Japanese Restaurant
05.2014 - 05.2015
- Provided excellent customer service in a fast-paced call center environment, responding to inquiries and resolving customer issues quickly and efficiently
- Built sustainable customer relationships of trust through open and interactive communication
- Utilized problem-solving techniques to troubleshoot customer problems and address their concerns in a timely manner
- Improved and increased store sales through positive attitude and knowledge of products
- Monitored customer feedback and confirmed customer satisfaction
- Collaborated with other departments to ensure seamless customer experience from start to finish
- Monitored incoming emails and calls promptly and responded within designated time frames
- Performed opening and closing duties such as setting up workstations and cleaning counters effectively
- Excelled at operating cash registers, processing payments, and providing change accurately
- Resourcefully solved customer complaints in a professional manner by offering solutions or alternatives
- Adhered to all safety and sanitation guidelines while handling food and beverages
- Demonstrated skillful multitasking abilities while managing multiple tasks simultaneously within tight deadlines
- Developed knowledge of food and beverage products and services
- Proficiently handled all aspects of ordering, stocking, and restocking supplies
- Prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes
- Answered customers' questions and addressed problems and complaints in person and via phone
- Flexibly responded to requests from customers regarding menu items or special orders in a timely manner
Food and Beverage Attendant
Amnyundo Korean Restaurant
01.2013 - 01.2014
- Provided excellent customer service in a fast-paced call center environment, responding to inquiries and resolving customer issues quickly and efficiently
- Built sustainable customer relationships of trust through open and interactive communication
- Utilized problem-solving techniques to troubleshoot customer problems and address their concerns in a timely manner
- Improved and increased store sales through positive attitude and knowledge of products
- Monitored customer feedback and confirmed customer satisfaction
- Collaborated with other departments to ensure seamless customer experience from start to finish
- Monitored incoming emails and calls promptly and responded within designated time frames
- Performed opening and closing duties such as setting up workstations and cleaning counters effectively
- Excelled at operating cash registers, processing payments, and providing change accurately
- Resourcefully solved customer complaints in a professional manner by offering solutions or alternatives
- Adhered to all safety and sanitation guidelines while handling food and beverages
- Demonstrated skillful multitasking abilities while managing multiple tasks simultaneously within tight deadlines
- Developed knowledge of food and beverage products and services
- Proficiently handled all aspects of ordering, stocking, and restocking supplies
- Prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes
- Answered customers' questions and addressed problems and complaints in person and via phone
- Flexibly responded to requests from customers regarding menu items or special orders in a timely manner
Education
Senior High School -
Holy Angel University
Angeles City, Pampanga12.2015
High School Diploma -
Alternative Learning System
Angeles City, Pampanga01.2016
Skills
- Customer service
- Customer support
- Guest services
- POS system operation
- Product and service solutions
- Customer relationship management (CRM)
- Assertiveness
- Multi-line phone systems
Languages
Tagalog
English
Timeline
Costumer Service Associate
TaskUs
02.2022 - 05.2023
Costumer Service Associates
Dnata Company Inc.
04.2019 - 03.2020
Food and Beverage Attendant
Envy Bistro Sports Inc.
01.2018 - 01.2019
Food and Beverage Attendant
Widus Hotel and Casino
01.2016 - 03.2017
Food and Beverage Attendant
Sea Story Korean and Japanese Restaurant
05.2014 - 05.2015
Food and Beverage Attendant
Amnyundo Korean Restaurant
01.2013 - 01.2014
High School Diploma -
Alternative Learning System
Senior High School -
Holy Angel University