Eliasan Sta. Ana

Supports the mission-critical global network backbone of Procter & Gamble, a Fortune 50 multinational operating over 100 manufacturing sites, R&D facilities, distribution centers, sales offices, and corporate hubs across more than 70 countries—home to iconic brands like Tide, Pampers, Head & Shoulders, Gillette, Oral-B, and more.

• Acts as the escalation point for major network incidents, leading triage through root cause analysis across LAN, WAN, SD-WAN, SASE, Zscaler ZPA/ZIA, Wireless, and Firewall environments in a global, hybrid-cloud setup.
• Resolves complex performance issues using deep packet inspection (Wireshark), protocol-level analysis, and telemetry insights from tools like ThousandEyes, CA Spectrum, ElasticSearch and custom-developed monitoring scripts.
• Develops and deploys Python-based automation tools to reduce MTTR, accelerate diagnostics, and streamline operational workflows across the NOC ecosystem.
• Provides guidance and mentorship to L2 NRE engineers, enabling faster resolution, proactive event management, and improved confidence in handling high-impact scenarios.
• Partners with Network Architects and Engineering teams on implementation of scalable design changes, tech refreshes, and resiliency improvements—ensuring alignment with security, compliance, and business continuity goals.
• Maintains and enhances operational playbooks, troubleshooting frameworks, and SOPs for critical technologies, including Cisco SD-WAN (Viptela), ISE, Firepower, WLCs, and Zscaler Zero Trust infrastructure.
• Leads proactive problem management by identifying recurring issues, systemic risks, and process gaps—driving long-term fixes that reduce incident volume and increase service stability.
• Designs and manages centralized SharePoint-based knowledge hubs, documentation repositories, and tooling access to empower global NRE teams and improve incident response agility.
• Supports regional and global network deployments, high-priority cutovers, and infrastructure projects, ensuring successful delivery through risk mitigation and configuration governance.
• Participates in a global on-call rotation, responding to executive-impacting outages, factory-down events, and business-critical escalations requiring L3 expertise and leadership under pressure.

• Delivers 24x7 global operational support under a follow-the-sun model, ensuring timely restoration of services across Procter & Gamble’s vast network infrastructure spanning manufacturing plants, R&D centers, distribution hubs, offices, sales branches, and data centers.
• Executes and validates standard network changes involving LAN/WAN, wireless, remote access, and perimeter security technologies, supporting a multi-vendor environment with thousands of routers, switches, controllers, and firewalls.
• Conducts proactive monitoring and first-level diagnostics using enterprise-grade tools (e.g., CA Spectrum, ThousandEyes, Elastic) to detect anomalies, minimize downtime, and maintain high network availability.
• Handles incident resolution, change validation, and service request fulfillment in line with ITIL best practices, contributing directly to operational KPIs and business continuity.
• Partners closely with Level 3 engineers during critical incidents, providing real-time data, logs, and on-ground context to accelerate root cause analysis and service recovery.
• Contributes to documentation of SOPs, KB articles, and best practices to strengthen global team readiness and knowledge sharing.
• Supports automation and tool improvements aimed at reducing manual effort and improving response efficiency for NOC operations.
• Provides peer mentoring and fosters collaboration within the NOC L2 team, helping drive accountability, technical growth, and operational excellence.

• Supported and maintained Amdocs’ internal network infrastructure that interfaced with major telecom clients in Indonesia, ensuring seamless connectivity between enterprise systems and client-integrated platforms such as CRM, BSS/OSS, and service assurance tools.
• Frequently deployed to Jakarta, Indonesia to lead on-site project network implementation, incident resolution, and execution of complex change activities in collaboration with telecom partners and vendor teams.
• Handled monitoring, troubleshooting, and configuration of routers, switches, firewalls, wireless LAN controllers, WAN circuits, and network monitoring systems to ensure infrastructure stability and SLA compliance.

• Performed daily monitoring and incident management of ANZ’s enterprise network infrastructure during core business hours, covering LAN, WAN, and wireless environments across offices and data centers.
• Investigated and resolved network alerts, connectivity issues, and performance degradation, escalating to appropriate teams when necessary to ensure timely resolution.
• Utilized network monitoring tools to track device health and link status, performed basic diagnostics, and maintained accurate incident records in the ticketing system.
• Coordinated with internal support teams and vendors to follow up on open incidents, changes, and maintenance activities, ensuring operational stability and compliance with service standards.

KDDI Philippines is the local arm of KDDI Corporation, one of Japan’s largest telecommunications companies, ranked in the Fortune Global 500. Operating in the Philippines as a systems integrator and IT solutions provider, KDDI supports the technology infrastructure of top-tier Japanese companies, particularly in the manufacturing sector.

• Provided end-to-end network solutions to Japanese enterprise clients—covering pre-sales consultation, infrastructure design, equipment provisioning, and on-site implementation of routers, switches, wireless LAN controllers, access points, and firewalls.
• Spent approximately 50% of time on client sites, leading meetings, site assessments, and hands-on deployment activities for both greenfield and brownfield network projects.
• Designed and configured enterprise-grade networks aligned with client requirements and Japanese standards, including VLAN setups, wireless coverage planning, and security policies.
• Led post-sales support activities, including network maintenance, incident troubleshooting, configuration adjustments, and performance tuning for clients under ongoing support agreements.
• Acted as primary technical liaison between clients, vendors, and third-party providers during installations, circuit activations, and hardware/software escalations.
• Delivered technical documentation, topology diagrams, and handover materials; provided knowledge transfer and walkthrough sessions to client IT teams.
• Handled urgent and high-priority on-site incidents when clients required immediate support, reinforcing KDDI’s reputation as a trusted IT partner in the Japanese business community.