SRILA LOSABIO MAGDATO
Sales Manager
Gen. Trias,CAV
Summary
Dynamic professional with expertise in client relations, conflict resolution, and negotiation, consistently driving results through strategic problem-solving and effective communication. Strong advocate for team collaboration, adept at adapting to evolving needs while maintaining a focus on reliability and integrity. Proven track record in managing client relationships and efficiently resolving issues, leading teams to enhance service delivery and elevate client satisfaction. Demonstrated proficiency in conflict resolution and strategic planning, aligning efforts with organizational goals to achieve success.
Overview
28
28
years of professional experience
Work History
Senior Agent
Iqor
Dasmarinas, Province Of Cavite, Philippines
11.2018 - 12.2023
- Mentored junior agents, fostering a culture of continuous learning and development.
- Collaborated with management to establish best practices in client engagement strategies.
- Oversaw conflict resolution efforts, ensuring timely and effective customer support solutions.
- Drove adoption of new technologies to enhance service delivery and operational workflows.
- Maintained detailed records of all transactions using CRM software, ensuring an organized workflow within the agency.
- Implemented process improvements in areas that were underperforming.
- Exceeded sales targets consistently through effective relationship building and strategic prospecting.
- Increased client satisfaction by providing exceptional customer service and timely resolution of issues.
- Mentored junior agents in sales techniques, improving overall team performance.
- Conducted research on competitors'' strategies, adapting our approach accordingly for continued success in the market.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Agent
IQOR
Dasmarinas, Province Of Cavite, Philippines
06.2015 - 01.2017
- Under Direct TV account
- Processed returns and exchanges, ensuring compliance with company policies and procedures.
- Resolved customer inquiries via phone, email, and chat with a focus on efficiency and satisfaction.
- Collaborated with cross-functional teams to enhance customer experience and streamline support processes.
- Trained new staff on customer service protocols and system navigation for improved performance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
AGENT
Convergys
Nuvali, Sta. Rosa Laguna
03.2013 - 01.2015
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Sales Manager
Dynaworth Philippines
11.2011 - 01.2013
- Led sales strategy development to drive revenue growth and market expansion.
- Managed high-performing sales team, providing mentorship and training for skill enhancement.
- Analyzed market trends and competitor activities to inform strategic decision-making.
- Cultivated relationships with key clients, enhancing customer satisfaction and loyalty.
- Developed comprehensive sales forecasts, aligning resources with business objectives.
- Implemented CRM systems to improve sales tracking and reporting accuracy.
- Coordinated cross-functional initiatives to optimize product launches and promotions.
- Drove continuous improvement in sales processes, increasing efficiency and effectiveness across teams.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry events and conventions to explain sales opportunities.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
- Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
- Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
- Expanded market share by identifying and penetrating untapped markets.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Managed accounts to retain existing relationships and grow share of business.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized promotional events and interacted with community to increase sales volume.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Implemented systems and procedures to increase sales.
- Prepared sales presentations for clients showing success and credibility of products.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Drove sales by developing multi-million dollar contract sales.
Sales & Commercial Supervisor
Penn Philippines Export
Mamplasan, Laguna
01.2008 - 09.2011
- Accomplishes business development activities by researching and developing marketing opportunities and plans; implementing sales plans; managing staff.
- Accomplishes marketing and sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
- Meets marketing and sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Determines annual and gross-profit plans by forecasting and developing annual sales quotas for regions; projecting expected sales volume and profit for existing and new products; analyzing trends and results; establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply, and demand.
- Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.
- Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
- Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities; improving product packaging; coordinating new product development.
- Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities.
- Provides information by collecting, analyzing, and summarizing data and trends.
- Protects organization's value by keeping information confidential.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Accomplishes marketing and organization mission by completing related results as needed.
Human Resource and Administrative Personnel
Penn Philippines Export, Inc. (Dogi group)
Mamplasan, Laguna, Philippines
08.2003 - 12.2007
- Supports human resources department by screening and interviewing applicants; preparing payroll; orienting new employees; administering employee benefit programs.
- Provides job candidates by screening, interviewing, and testing applicants; notifying existing staff of internal opportunities; maintaining personnel records; obtaining temporary staff from agencies.
- Pays employees by calculating pay; distributing checks; maintaining records.
- Administers student loan, medical insurance, savings bond, and disability programs by advising employees of eligibility; providing application information; helping with form completion; verifying submission; notifying employees of approvals.
- Monitors unemployment claims by reviewing claims; substantiating documentation; requesting legal counsel review.
- Maintains human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases; tracking vacation, sick, and personal time.
- Orients new employees by providing orientation information packets; reviewing company policies; gathering withholding and other payroll information; explaining and obtaining signatures for benefit programs.
- Documents human resources actions by completing forms, reports, logs, and records.
- Updates job knowledge by participating in educational opportunities; reading professional publications.
- Accomplishes human resources department and organization mission by completing related results as needed.
- Directs supervision of Janitorial staff & Security staff, coordinate HRAD activities and provide technical assistance in the area of Recruitment & Placement, Training & Development, Employee/Labor Relations, Employee Discipline/Counseling, Administrative functions, Benefits Administration and Wage and Salary Administration, Health and Safety and all human resources administrative matters.
- Updates the appropriate form when an employee receives a promotion or switches health insurance plans;
- Prepares reports for managers elsewhere within the organization;
- Provides authorized information from the employee's personnel records when requested by credit bureaus and finance companies;
- Screens job applicants to obtain information such as education and work experience;
- Administers aptitude, personality, and interest tests;
- Explains the organization's employment policies and refer qualified applicants to the employing official;
- Requests references from present or past employers of applicants;
- Informs job applicants of their acceptance or rejection for employment;
- Conducts Internet research to locate resumes
- Involved in the training and development of employees for technical and non-technical positions. Schedules training programs for the calendar year; Formulates training manual/module and updates the same; Coordinates in-house/outside training programs that will be conducted by a third party i.e. identify participants, coordinates with training consultants, etc.); Monitors individual training path; Responsible of all training modules; Monitors, coordinates and reviews training program of newly hired employees and those under developmental assignment.
Pre-School Teacher
Manila Department of Social Welfare
Manila
06.1996 - 03.2003
- Developed and implemented engaging lesson plans to promote cognitive and social development in preschoolers.
- Facilitated age-appropriate activities that fostered creativity and physical coordination among children.
- Mentored junior staff on effective teaching strategies and classroom management techniques.
- Evaluated student progress through assessments, adapting instructional methods to meet individual needs.
- Organized community events to strengthen family involvement in preschool education initiatives.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Established positive communication with parents in daily conversation and formal conferences.
- Applied play-based strategies to provide diverse approaches to learning.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
- Assisted and supervised 45 children through entire school day.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
- Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
- Assisted in the assessment of each student''s abilities, tailoring instruction to meet individual needs and learning styles.
- Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
- Allowed for ample outdoor discovery time in schedule each day.
- Increased parent involvement by effectively communicating with families about upcoming events, volunteer opportunities, and student progress reports.
- Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
- Organized special events like field trips, holiday celebrations, or guest speakers to enhance the educational experience for students while building a sense of community within the classroom.
- Contributed to the successful implementation of school-wide initiatives by collaborating with colleagues on curriculum development, professional development, and other projects.
- Enhanced literacy skills with storytelling sessions, capturing students' imaginations and interest in reading.
- Encouraged critical thinking and problem-solving skills with specially designed activities and games.
- Fostered independence in students by encouraging self-help skills and personal responsibility.
- Developed diverse curriculum to cater to different learning styles, improving educational outcomes.
- Adapted lesson plans to meet needs of each student, offering personalized support where necessary.
- Implemented bilingual program, introducing young learners to second language in immersive setting.
- Utilized positive reinforcement to manage classroom behavior, creating supportive learning environment.
- Promoted physical health through organized outdoor play and activities, supporting overall well-being.
- Initiated parent-teacher meetings to discuss children's progress, strengthening family-school connections.
- Encouraged use of technology to support student learning.
Education
Psychology
Ateneo De Zamboanga University
Zamboanga City03-1996
High School - undefined
Zamboanga National High School West
Zamboanga City01-1992
Skills
- Financial Planning and Strategy
- Marketing Concepts
- Positioning
- People Management
- Territory Management
- Sales Planning
- Competitive Analysis
- Understanding the Customer
- Product Development
- Client Relationships
- Creative Services
- Administrative Writing Skills
- Verbal Communication
- Maintaining Employee Files
- Compensation and Wage Structure
- Orienting Employees
- Benefits Administration
- Interviewing Skills
- Professionalism
- Organization
- Teamwork
- Supply Management
Timeline
Senior Agent
Iqor
11.2018 - 12.2023
Agent
IQOR
06.2015 - 01.2017
AGENT
Convergys
03.2013 - 01.2015
Sales Manager
Dynaworth Philippines
11.2011 - 01.2013
Sales & Commercial Supervisor
Penn Philippines Export
01.2008 - 09.2011
Human Resource and Administrative Personnel
Penn Philippines Export, Inc. (Dogi group)
08.2003 - 12.2007
Pre-School Teacher
Manila Department of Social Welfare
06.1996 - 03.2003
High School - undefined
Zamboanga National High School West
Psychology
Ateneo De Zamboanga University
TRAININGS AND SEMINARS
- Theater Arts 1988 - Actors Workshop Foundation, Cubao, Q.C.
- Early Childhood Care Development 2002 - Manila Garden Hotel, Ermita, Mla.
- Health and Safety Seminar 2003 - Penn Philippines, Inc., FTI, Taguig
- Fire & Safety Seminar 2007 - Laguna International Industrial Park
- Automotive 2007 - Adventist University, Silang, Cavite