Sr Dave Angel Hope Dabon
Team Leader
Caloocan City, Metro Manila
Summary
Accomplished Team Leader with a proven track record at 24-7 Intouch, enhancing team productivity and individual performance through effective mentoring and targeted coaching. Skilled in problem-solving and team motivation, I excel in creating collaborative environments and improving client service standards. My approach has consistently fostered professional growth and achieved significant performance improvements.
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Driven by background in leading teams within fast-paced environment, with focus on fostering collaboration and achieving project goals. Developed skills in communication and conflict resolution, aiming to transition into new field where these strengths are applicable. Seeking opportunities to leverage transferable skills in dynamic and results-oriented setting.
Overview
6
6
years of professional experience
Work History
Team Leader
24-7 Intouch
10/F Cyberpark Tower, 1 General Aguinaldo Ave
07.2022 - 02.2025
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Technical Service Representative
Teleperformance
Silver City 2, Central Ave, Pasig, Metro Manila
08.2020 - 06.2022
- Documented support interactions for future reference.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
- Provided technical and engineering information to third-party technical support personnel during collaborative projects.
Customer Service
Teletech Novaliches
01.2020 - 06.2022
- Hired new drivers, maintained performance and managed customer service.
- Built positive relationships with customers by providing exceptional customer service.
- Provided language translation services for customer service inquiries.
- Collaborated with other areas to provide quality, seamless customer service.
Customer Service Representative
Sitel
06.2019 - 12.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Supported fraud prevention efforts by monitoring accounts for suspicious activity and following established protocols if discrepancies were identified.
- Enhanced customer satisfaction by promptly addressing financial inquiries and resolving issues.
Education
Bachelor of Science - Tourism And Travel Management
Our Lady Fatima University
1 Esperanza, Quezon City, 1118 Metro Manila 04.2001 -
Skills
Team supervision
Teamwork and collaboration
Work planning
Team motivation
Mentoring
Problem-solving
Quality improvement
People management
Client service
Leading team meetings
Performance improvement
Analytical thinking
Goal setting
Client support
Timeline
Team Leader
24-7 Intouch
07.2022 - 02.2025
Technical Service Representative
Teleperformance
08.2020 - 06.2022
Customer Service
Teletech Novaliches
01.2020 - 06.2022
Customer Service Representative
Sitel
06.2019 - 12.2019
Bachelor of Science - Tourism And Travel Management
Our Lady Fatima University
04.2001 -
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