Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sophia Nicole Pedida

Sophia Nicole Pedida

Calamba City

Summary

As a passionate Guest Experience Leader with months of experience at McDonald's, I thrive in creating memorable customer experiences. My expertise in event planning, budgeting, and complaint resolution, paired with strong communication skills, ensures satisfaction for every guest. A flexible and fast learner, I am eager to join a team dedicated to excellence and innovation in customer service, where I can contribute to creating delightful experiences for all.

Personable and motivated, equipped with foundational knowledge and technical skills in project management and data analysis. Possesses familiarity with industry-standard software and tools, including proficiency in Microsoft Office and basic coding languages. Aims to leverage these skills to contribute to team success and drive positive outcomes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Intern - Purchasing Department

Asian Transmission Corporation
02.2025 - 05.2025
  • Assist in supplier research and evaluation
  • Support purchase order processing and tracking
  • Maintain procurement records and databases
  • Help prepare procurement documents and contracts
  • Learn and use procurement software/tools
  • Check delivery notifications and confirmation emails to confirm if items have been delivered.

Office Staff

SHP Industrial Supply and Services
07.2020 - 12.2020
  • Maintained organized records of receipts, supporting effective financial reporting.
  • Managed payroll efficiently, ensuring timely and accurate employee compensation.
  • Encoding Expenses.

Guest Experience Leader

McDonald's
10.2019 - 06.2020
  • Ensure adherence to the restaurant's merchandising guidelines for optimal presentation.
  • Manage and facilitate customer inquiries regarding promotions, reservations, and party bookings.
  • Expertly address and resolve customer complaints to enhance satisfaction and foster loyalty.
  • Coordinate and execute birthday parties as a dedicated host and party assistant, ensuring memorable experiences.

Education

Grade 1 - Grade 12 -

Calamba Institute
Calamba, Province Of Laguna, Philippines
03-2020

Bachelor of Science in Business Administration - Marketing Management

University of Perpetual Help System Delta
06-2025

Skills

  • Event Planning
  • Budgeting
  • Microsoft Office Suite
  • Complaint Resolution
  • Good Communication
  • Flexible and Fast Learner
  • Marketing
  • Fast learner

Certification

  • Certified Marketing Associates, United States of America - April 2025

Timeline

Intern - Purchasing Department

Asian Transmission Corporation
02.2025 - 05.2025

Office Staff

SHP Industrial Supply and Services
07.2020 - 12.2020

Guest Experience Leader

McDonald's
10.2019 - 06.2020

Grade 1 - Grade 12 -

Calamba Institute

Bachelor of Science in Business Administration - Marketing Management

University of Perpetual Help System Delta

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Sophia Nicole Pedida