Sonny Anthony Zabala

• Lead and monitor development of packaging materials for new products of customer and internal improvement of existing ones in coordination with concerned department (Sales, Planning, Production, QA)

• Prepare, submit and seek approval of all technical documentations (i.e. project proposal, trial package, bill of materials, final report and recommendation) from the start to the end of the development stage as needed.

• Other roles assigned by superior:

> SAP S4 HANA super-user for Investment

Management module, Bill of Material, Project

System & Internal Order

- Create BOM for new products & modify

existing BOM as needed for

changes/improvement

- Create, maintain & manage master data

for Investment Management, Project System

& Internal Order

• Completed and submitted monthly (S&OP) and yearly reports (ABP) to support executive decision making.
• Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
• Assisted Finance Manager to determine profitability of current products/SKUs
• Stayed current on company offerings and industry trends.

• Assisted the Logistics Head on running the Logistics department
• Directly coordinated with customers with regards to delivery schedules ensuring that orders are delivered OTIF and no stock-out will occur
• Planned and Created the Printing production schedule in line with the delivery date requirements.
• Perform other tasks assigned by Logistics Head and higher superior.

• Assisted customers in troubleshooting product issues and provided timely technical support.
• Resolved customer complaints in prompt, polite and professional approach.
• Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
• Responded to specific customer requests, including RFP responses and industry-specific solutions.
• Coordinated with customer, and supplier (cylinder maker) on the pre-press development of packaging material for the product.
• Finalized the specs required and ordered the required cylinder from cylinder maker.

• Prepared reports to evaluate workflow and production output to identify areas for targeted improvement.
• Monitored day-to-day printing production operations and identified methods to improve quality and efficiency.
• Coordinated with other supervisors within facility to manage operations between departments.

• Prepare monthly reports on external rejects and develop solutions to resolve the issue.
• Directly coordinated with customers to address complaints, issues, and concerns for improvement.
• Finalized the cylinder specs and ordered the cylinders for the needed products SKU directly from supplier (cylinder maker)

• Learned the policies, and department standard operating procedures including production process in preparation for a supervisory role.
• Based on all the gained learnings and experience, created a project proposal for process improvement and presented to the company board (managers).