Sonny Guillermo
Area Operations Manager
Rodriguez
Summary
Hands-on Area Operations Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Area Operations Manager
Watsons Your Personal Care Store(Phils.) Inc.
Pasay City
12.2016 - Current
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Analyzed market trends and customer feedback to develop new strategies for improving operations.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced operational risks while organizing data to forecast performance trends.
Store Manager
Watsons Your Personal Care Store (Phils.) Inc.
Pasay City
04.2009 - 12.2016
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Branch Head
Abenson Inc.
Quezon City
10.2000 - 03.2009
- Maintained friendly and professional customer interactions.
- Generated financial and operational reports to assist management with business strategy.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Boosted sales and customer loyalty through incentive programs.
Education
Bachelor of Science - Business Administration And Management
Lyceum of Aparri
Aparri, Cagayan 04.2001 -
Skills
Business Development
undefinedTimeline
Area Operations Manager
Watsons Your Personal Care Store(Phils.) Inc.
12.2016 - Current
Store Manager
Watsons Your Personal Care Store (Phils.) Inc.
04.2009 - 12.2016
Bachelor of Science - Business Administration And Management
Lyceum of Aparri
04.2001 -
Branch Head
Abenson Inc.
10.2000 - 03.2009
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