Sonny Gonzalez
Systems Engineer
Manila
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Systems Engineer
Five9, Inc.
06.2015 - Current
- Manage and maintain on-prem AD, Azure AD, and O365 environment
- Support day-to-day operations of Five9’s OKTA environment, such as lifecycle management, application provisioning and organization customization
- Holistically manage and maintain global fleet of Five9 Corporate servers on-premise, virtual and cloud with VMWARE and Azure
- Implement warranty and support activities
- Administer Rubrix and Veam System Backup and recovery
- Plans and implements system automation as required for better efficiency
- Deals with work processes, optimization methods, and risk management tools in given projects for successful accomplishments according to the requirements of stakeholders.
- Perform in-depth research on technical solutions to existing business problems related to infrastructure and end-user workstation issues
- User account/permissions management and systems/software auditing
- Responsible for interfacing with internal and external customers on operational issues by facilitating communication and driving resolution to events via standard operating procedures
- Collaborates with other professionals to ensure high quality deliverables within organization guidelines, policies and procedures.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Evaluated new tools and technologies for possible integration into existing infrastructure environments.
- Participated in the system development life cycle from requirements analysis through system implementation.
- Collaborated with the executive team to define business requirements and system goals.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Managed and monitored installed systems for the highest level of availability.
- Verified compliance with applicable performance metrics and compatibility expectations.
- Streamlined troubleshooting processes to improve system support and enhance communication between the support team and end-users.
- Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
Associate System Administrator (Regional - APAC)
Sykes Asia, Inc. / Sykes Marketing Services, Inc. / ICT Marketing Services, Inc / Diversified Technology Solution Incorporated
04.2006 - 06.2015
- Perform day to day monitoring of servers
- Sykes center servers, ensuring that each server has 100% uptime
- Server Administration and repair
- System Backup and recovery
- Installing and configuring desktop computers to run the applications needed by the users
- Create or edit yes list that should be accessible per account via ISA / TMG
- Update patches in server and desktop via WSUS
- Creates and deploys images for desktop depending on client and company requirement using Symantec Ghost / RIS
- Assists users w/ their technical problem and make sure that the problem is fixed within the specified SLA
- Applies specific access rights and / or policy settings for users via AD
- User account/permissions management and systems/software auditing
- Creating email account on users via Exchange tool
- Responsible for interfacing with internal/external customers on operational issues by facilitating communication and driving resolution to events via standard operating procedures
- Coordinates w/ subject matter experts in troubleshooting and fixing system and network problems
- Desktop hardware servicing
- Creating technical support documents and other documents e.g
- Inventories, reports, CMDB, etc
- Installs and configures applications for different purposes
- E.g
- Troubleshooting, monitoring, etc
- Manages user accounts via Active Directory
- Create and manage email account
- Work on projects that are given and make sure that deadlines are met
- Testing and evaluating new technologies
- Assist in setting up new site at SHAW (servers, desktop and IP Phones)
- Basic Avaya Administration
- Cisco Switch VLAN management.
Freelance Computer Technician
- Installing and configuring computer systems
Database Administrator
United Land Transport and Bus Co. Inc.
- Responsibilities:
- Ensuring high availability and quality of databases
- Designing and implementing databases according to end users’ needs
- Defining users and managing data distribution to the right user in a timely manner
- Using high-speed transaction recovery techniques and backup data
- Minimizing database downtime and managing parameters for fast query responses
- Providing proactive and reactive data management support and training to users
- Determining, enforcing, and documenting database policies, procedures, and standards
- Performing tests and evaluations regularly to ensure data security, privacy, and integrity
- Monitoring database performance, implementing changes, and applying new patches and versions when required
- Requirements and Skills:
- Proven working experience as a Database Administrator
- Hands-on experience with database standards and end user applications
- Excellent knowledge of data backup, recovery, security, integrity, and SQL
- Familiarity with database design, documentation, and coding
- Previous experience with DBA case tools (frontend/backend) and third-party tools
- Familiarity with programming languages API
- Problem-solving skills and ability to think algorithmically
- BS degree in a computer discipline or relevant certification
- This is a high-level overview, and specific duties can vary depending on the company and the particular systems they use123. For a more detailed job description, you might want to look at job postings or resources that specialize in IT roles.
System Administrator
Fair Trade Builders Philippines Group Company
- Installing and configuring computer systems
- Monitoring and maintaining computer system and networks
Technical Support Specialist
Angus Builders Corporation
- Installing and configuring computer systems
- Monitoring and maintaining computer systems and networks
Technical Support Staff
Planet.Com Internet Café
- Maintains access to the systems and undertakes software updates and corrections
Education
Bachelor of Science - Computer SCience
AMA Computer College
05.2001 -
Computer Technician
ACCESS Computer And Technical College
05.2001 -
Skills
VMWareWindows Servers, Active Directory, ExchangeWindows Application: Microsoft Office 2010 Standard / Professional Edition, Microsoft Office 2013 Standard / Professional Edition, Microsoft Office 2016 Standard / Professional Edition, Microsoft Office 365Administer Office 365Advance Server and PC Hardware troubleshooting and assemblyNetwork and structured cablingKnowledge of TCP/IP stacks and their functionalityAbility and desire to learn new skills quicklyEffectively communicate issues and resolutions to all levels of the organizationTeam playing effectively with peers to create a positive environment within the teamAbility to maintain confidentiality with sensitive customer and internal informationExperience of working directly with clients, able to communicate effectively at a technical and business levelA proven record of delivering IT systems to customers, ensuring that the engagement is continuous and that high levels of customer satisfaction are always achievedDrive, energy, dynamism – the successful candidate is to be a deliverer of changeGood project management skillsStrong technical skills as well as being a lateral and innovative thinker, confidence in decision making within a commercial and time critical environment is paramountAn understanding of processes and be comfortable with re-engineering processes to achieve efficiencyStrong communication, inter-personal and decision-making skillsExcellent attention to detail and the ability to write reports in correct English
Problem-solving aptitude
Continuous Improvement
Team Collaboration
Incident Management
Diagnostics expertise
Server maintenance
Critical Thinking
Project Oversight
IT Security Management
Customer Service
IT infrastructure proficiency
Cybersecurity Principles
Disaster Recovery
Software requirement analysis
Helpdesk operations
Okta
Seminars Training Certificates Awards
- OKTA Professional
- Microsoft Certified Professional
- Transcript ID: 880971
- Access Code: Redhype2k9
- Customer Choice Award (2012)
- Best On-Site Support Engineer 2008
- Avaya Unified Communication Seminar 2008
- Tech fest 2008
- CISCO Tech Update (2007)
- Seminar at DELL for Tech. Updates on Servers and Mainframe (2007)
- Training and seminar for Avaya Telecommunication / troubleshooting at Diversified Technology Systems Inc. (2006)
- Seminar on CISCO at Shangri-la (2006)
- Certificate in Windows Application at Brainbench.com at Vancouver, Canada via On-line Test.
- Training in IVS Training Inc. Microsoft Certified Desktop Support Technician track: Course 2261: Supporting Users Running the Microsoft Windows XP Operating System (three days) March 15 – 17, 2004
- Course 2262: Supporting Users Running Applications on a Microsoft Windows XP Operating System (two days) April 19 – 20, 2004
- PC Hardware Troubleshooting at AREN Computer Services (Recto, Manila)
- Information Technology at AREN Computer Services (Recto, Manila)
References
References are available upon request.
Timeline
Systems Engineer
Five9, Inc.
06.2015 - Current
Associate System Administrator (Regional - APAC)
Sykes Asia, Inc. / Sykes Marketing Services, Inc. / ICT Marketing Services, Inc / Diversified Technology Solution Incorporated
04.2006 - 06.2015
Bachelor of Science - Computer SCience
AMA Computer College
05.2001 -
Computer Technician
ACCESS Computer And Technical College
05.2001 -
Freelance Computer Technician
Database Administrator
United Land Transport and Bus Co. Inc.
System Administrator
Fair Trade Builders Philippines Group Company
Technical Support Specialist
Angus Builders Corporation
Technical Support Staff
Planet.Com Internet Café