Knowledge in office programs (Word, Excel, Power Point, Outlook, OpenOffice)
Sonny Dela Cruz
IT Engineer
Quezon City, Philippines
Summary
Hardworking and passionate job seeker with strong organizational skills and ready to help team achieve company goals. To seek and maintain full time position that utilize my skills and abilities in Information Technology Industry with opportunities for professional growth and development that will benefit both myself and the organization I am working with towards success.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
Work History
Corporate Administrator
Philippine College of Optometrists Inc
Quezon City
Oct.2020 - Current
- Maintained personnel records and updated internal databases to support document management.
- Computerized office activities, maintained customer communications and tracked records.
- Create forms and reports to facilitate admission, transfer or discharge especially for the membership and registration.
- Oversaw successful planning and execution of staff meetings, parties and events.
- Managed company schedule to coordinate calendar and arrange travel.
- Leveraged software and automated processes to reduce errors.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Operate and manage ZOOM for scheduled meeting and scheduled company webinar.
- Coordinate with Hotel and meeting place for the arrangement and organizing company seminar and annual meeting.
- Prepare documents for submission to PRC for the accreditation of the CPD program and as well as the completion report requirements.
Corporate Administrative Staff
Philippine College of Optometrists
Quezon City
Jun.2018 - Sep.2020
- Collaborated with team members to achieve target results.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Improved operations through consistent hard work and dedication.
- Worked flexible hours across night, weekend and holiday shifts.
- Created plans and communicated deadlines to complete projects on time.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Monitored and updated associate membership databases.
- Handled calls and fb messenger to address customer inquiries and concerns.
- ssed long-standing problems.
Customer Service Representative Specialist
CONCENTRIX
Quezon City
Sep.2016 - Mar.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Production Operator
Efficient Mailcom Sdn Bhd
Selangor
May.2012 - Sep.2014
- Perform printing, finishing and fulfillment duties for customer’s sample and approved orders such as greeting cards, postcards, photo book album, photo cards, business cards, bunting etc.
- Ensure to meet the SLA (Service Level Agreement) and job order requirements accordingly.
- Update CRM system after each of the processing stages has been finished.
- Prepared machines for daily use by calibrating and performing preventive maintenance.
- Setup command workstation imposition and printing setting configuration that is necessary for quality and enhanced printing purpose as well as to back up Fiery Server System and template presets.
- Prepares report for printer meter and billing records, stock stationery usage and consumables, POS (Point-of-Sales) daily and monthly sales and as well as the monthly storefront and warehouse stationery stocks.
- Assist contractor’s technician for system and machine diagnostic and maintenance.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Worked with supervisor to coordinate workflow and updated daily production team accordingly.
- Monitored machinery to identify concerns, make corrections or report complex problems.
IT Operator
Efficient Mailcom Sdn Bhd
Nov.2010 - May.2012
- Process customer account statement data into readable and printer ready files (PCL, PDF and AFP).
- Ensure that the data from the customer received and process successfully.
- Generate logs and summary reports for production reference and billing purpose.
- Update ERP for system tracking and recording purposes for finance and customer relations management.
- Record and analyze issues encountered to be submitted to PReS programmers for solution and future development.
- Communicate to company's customer service representative to ensure that the service requirements of the client have been met as well as the effective recovery from any service-related issues that may arise.
IT Operator
Effective Virtual Resources Sdn Bhd
Kuala Lumpur
Sep.2008 - Nov.2010
- Operates ReadSoft and Ascent Capture program for document stage conversion and processing to be uploaded by DMS team and submitted to file servers.
- Query database records for information retrieval and updating the status.
- Process corrupted batches and deploy them to the correct stages.
- Ensure that the processed files have been sent using FTP to the customer data processing server.
- Assist in system deployment and software installation.
- Perform weekly database mainframe indexing maintenance.
IT Technical Support
APC Homes Inc
Quezon City
Oct.2007 - Apr.2008
- Established network connection and maintenance
- Assist and encode documents for advertising purposes
IT Support
Lyceum of Alabang
Muntinlupa City
Apr.2005 - Jul.2005
- Perform computer assembly, installation updates, configuration, troubleshooting and maintenance.
- Establish and setup networks and server for networking purposes
- Record and update inventory.
Education
Bachelor of Technology in Information Technology -
Jun.2006 - Mar.2008
- Undergraduate
Computer Engineering Technology -
Jun.2003 - Mar.2006
- Graduated with Honors (Gen Ave. of 1.57)
- Received CNHS Class of 65' Alumni Association Scholarship
- Dean's List
- Member of Association of Computer Technicians (ACTs)
High School Diploma -
Apr.2003 - Apr.2003
- Salutatorian
- Presidential Academic Achievement Award
- Presidential Leadership Award
- Youth Leadership Excellence Award, Philippine JAYCEES Inc.
Elementary School Diploma -
Jun.1993 - Apr.1999
- Valedictorian
- Most Outstanding Student Award
- Strike Revilla Foundation for Community Development Inc. Award
- JAYCEES Inc. Youth Leadership Excellence Award
Skills
Office administration and management
undefinedAdditional Information
- More than four years experience in corporate administrative related task.
- Over four years of related experience in IT processing industry.
- Over two years of related experience in production printing and processing industry.
- With good communication skills for customer service relations and technical expertise.
- Experience in hardware networking, configurations and troubleshooting, pc assembly, system integration, technical support and service helpdesk.
- Able to take initiative and develop ideas.
- Ability to work under pressure, having work related acumen and maintaining positive atmosphere in the work place.
- Efficient time management to complete task and support the team.
- Profound knowledge in PC desktop assembly, monitoring, networking, deployment, installation, maintenance, configuration and troubleshooting.
- Expert in operating and configuring high end printers like FujiXerox DC9000, DCP700 and Oce Vario Print 2070 and Fiery print server as user level.
- Trained in finishing like cutting, trimming, laminating, comb binding, perfect binding creasing and imposition.
Software
Familiar with operating system such us MS Windows XP, Windows Vista, Windows 7, 8, 10, 11
Experience in database system like MS SQL and MS Access
Proficient in PReS, ReadSoft and Ascent Capture Programs
Advance knowledge in Cognito Forms and Google Forms
Knowledgeable in using Canva
Timeline
Corporate Administrator - Philippine College of Optometrists Inc
Oct.2020 - Current
Corporate Administrative Staff - Philippine College of Optometrists
Jun.2018 - Sep.2020
Customer Service Representative Specialist - CONCENTRIX
Sep.2016 - Mar.2017
Production Operator - Efficient Mailcom Sdn Bhd
May.2012 - Sep.2014
IT Operator - Efficient Mailcom Sdn Bhd
Nov.2010 - May.2012
IT Operator - Effective Virtual Resources Sdn Bhd
Sep.2008 - Nov.2010
IT Technical Support - APC Homes Inc
Oct.2007 - Apr.2008
Technological University of The Philippines - Bachelor of Technology in Information Technology ,
Jun.2006 - Mar.2008
IT Support - Lyceum of Alabang
Apr.2005 - Jul.2005
Technological University of The Philippines - Computer Engineering Technology ,
Jun.2003 - Mar.2006
Cavite National High School - High School Diploma,
Apr.2003 - Apr.2003
Manuel Rojas Elementary School - Elementary School Diploma,
Jun.1993 - Apr.1999
Affiliations
- CARE Foundation, Volunteer September 2014 – present
- HOPE Worldwide, Volunteer December 2007 – present
- Technological University of the Philippines- Manila, Student Assistant June 2006 – October 2007
- Sangguniang Kabataan, Youth Councilor June 2002 – October 2007
- Association of Computer Technicians (ACTs), Member June 2003 – March 2005
Similar Profiles
MARLENE MONTEROMARLENE MONTERO
Dean College of Education and Liberal Arts at Philippine College of Health and Sciences Inc.Dean College of Education and Liberal Arts at Philippine College of Health and Sciences Inc.
GENRED HERO G. RAMOSGENRED HERO G. RAMOS
Cluster Area Coordinator (PE), General Education at Philippine College of CriminologyCluster Area Coordinator (PE), General Education at Philippine College of Criminology
Jerico MoralesJerico Morales
Administrative Assistant at Philippine College of NorthWestern LuzonAdministrative Assistant at Philippine College of NorthWestern Luzon
Anie ParconAnie Parcon
Food & Beverage Hostess at Universal Resorts of Universal Enterprises Ltd.Food & Beverage Hostess at Universal Resorts of Universal Enterprises Ltd.
Jairus John LomuntadJairus John Lomuntad
Tier 2 Technical Support Representative at Harte HanksTier 2 Technical Support Representative at Harte Hanks