SONNY ABLERO
San Fernando, Pampanga
Summary
Accomplished Messaging Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
9
9
years of professional experience
Work History
Messaging Supervisor T-Mobile USA
TTEC PAMPANGA
09.2017 - Current
- Collaborated with higher leadership team to align product or services to team members.
- Trained and mentored new hire, fostering professional development and growth.
Messaging Expert
TTEC PAMPANGA
09.2017 - 03.2021
- Enhanced customer satisfaction by resolving messaging-related issues promptly and effectively.
Customer Service Representative
Sutherland
06.2016 - 01.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Secondary Education Major in MAPEH
Bataan Peninsula State University
Dinalupihan, Province Of Bataan, Philippines07-2017
Skills
- Customer service
- Decision-making
- Team building
- Training and mentoring
- Goal oriented
- Staff management
- Relationship building
- Priority management
- Schedule development
- Data analytics
Accomplishments
As an agent:
*Top 5 Agent for Net Promoter Score (May 2019)
*Top 10 Agent for Overall P2G (November 2019)
*Top Mentor (February 2020)
As a Supervisor:
*Top 3 Global Coaches for Overall P2G (January 2022)
*Top 10 Global Coaches for Overall P2G (May 2022)
*Top 5 Global Coaches for Overall P2G (January 2023)
Timeline
Messaging Supervisor T-Mobile USA
TTEC PAMPANGA
09.2017 - Current
Messaging Expert
TTEC PAMPANGA
09.2017 - 03.2021
Customer Service Representative
Sutherland
06.2016 - 01.2017
Bachelor of Science - Secondary Education Major in MAPEH
Bataan Peninsula State University
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