SOMAYA AMERIL PANGCATAN
Molino 4 Bacoor, Cavite
Summary
Detail-oriented and highly organized professional with experience in clerical tasks and digital tools to enhance efficiency. Skilled in customer service, HR support, and office administration, with a strong commitment to accuracy, organization, and collaboration. Dedicated to becoming a valuable asset to your esteemed organization while contributing to the achievement of its vision for excellence. Adept at multitasking in fast-paced environments while ensuring seamless operations and workflow.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Branch Assistant
Palawan Group of Companies
01.2024 - 07.2024
- Provided excellent customer service and assisted clients with transaction
- Managed administrative tasks such as data entry and document handling
- Ensured accurate record-keeping and compliance with company policies
Call Center Agent / Retention Specialist
IQor PH
05.2021 - 01.2023
- Handled customer inquiries, complaints, and troubleshooting via phone and chat
- Maintained high customer satisfaction and met performance targets
- Handled inbound and outbound calls
- Adapted to various software tools for handling customer concerns
Human Resources Staff
Insight Workforce Solutions Inc.
02.2020 - 07.2020
- Assisted in administrative and clerical tasks, ensuring smooth office operations
- Assisted in the recruitment process, including maintaining employee files and records
- Provided support in HR functions such as onboarding, document management, and employee coordination
Education
Bachelor of Elementary Education -
LAKE LANAO COLLEGE INC.
01.2019
Commonwealth High School -
01.2014
Bolton Elementary School -
01.2010
Skills
- Customer Service & Client support
- Administrative Support & Data entry
- Email management & Organization
- Multitasking & Time management
- Basic Graphic Design (Canva)
- Adaptability to New Tools & Technologies
- Strong Work Ethic: Assertive, Patient, Hardworking, and Goal-Oriented
- Soft Skills: Excellent Communication, Rapport Building, People Management, and Problem-Solving
Certification
- Licensed Professional Teacher, 09/24/23, Present
- Finishing Course for Call Center Agent, 05/11/15, 05/27/15
- Business Education Seminar, 01/18/16, 01/21/16
- Seminar with the Theme 'Competitiveness in the World of Business and Human Resource Management', 03/06/15, 03/06/15
Timeline
Branch Assistant
Palawan Group of Companies
01.2024 - 07.2024
Call Center Agent / Retention Specialist
IQor PH
05.2021 - 01.2023
Human Resources Staff
Insight Workforce Solutions Inc.
02.2020 - 07.2020
Commonwealth High School -
Bolton Elementary School -
Bachelor of Elementary Education -
LAKE LANAO COLLEGE INC.
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