Soliven Ortega
Calamba City
Summary
Meet Max—a home cook with a flair for flavor, a hands-on DIY enthusiast, a charismatic wedding host, and an occasional crooner. He’s the kind of patient driver you’d actually enjoy a road trip with. At home, he’s the devoted caretaker of a lively little zoo, featuring four mischievous felines, a spirited Boston Terrier, and a cast of other lovable characters.
With over 20 years in the Learning and Development space, Max has shaped training programs for global organizations, championing data-driven and technology-enhanced learning experiences that truly make an impact. His mission? To turn learning into something meaningful, engaging, and unforgettable.
Overview
22
22
years of professional experience
Work History
Sr. Leader - Capability Development
Inchcape Digital
09.2022 - Current
- Provided expert leadership to a business unit of over 1,500 employees in a global setting
- Developed, designed, and led a leadership development program for emerging to senior-level leaders
- Ensured employee skill development through career-level and role-specific learning pathways, incorporating both traditional and modern organizational models
- Managed the procurement of vendor services to deliver technical learning and industry certification
- Collaborated with stakeholders to identify learning needs and address areas for improvement
- Authored and audited in-house training programs to ensure clear alignment with global goals
- Piloted learning technologies such as LMS, systems integration, and BI dashboards, among others
- Managed the budget for the Capability Development function across global operations
- Implemented cost-saving measures and negotiated contracts with key partners, securing beneficial terms and long-term relationships
- Certified global training facilitators to deliver standardized training programs
Director – Learning Experience (LX) Technology and Analytics
TaskUs
04.2021 - 09.2022
- Oversees the end-to-end management of Learning Experience (LX) technology operations, including LMS, LRS, AR/VR rooms, BI dashboards, and the development of apps and websites to enhance digital learning experiences
- Spearheaded the launch of multiple digital platforms, including new websites, an external-facing LMS, mobile applications, and cutting-edge AR/VR learning solutions, driving innovation and accessibility
- Strategically manages and optimizes the budget for all LX teams and Centers of Excellence (COEs), ensuring cost-effective resource allocation and financial sustainability
- Drives continuous innovation by identifying, evaluating, and implementing emerging LX technology solutions to meet evolving business and learner demands
- Partners cross-functionally with key stakeholders to align LX technology initiatives with business objectives, ensuring seamless integration and delivery of client-centric learning solutions
Deputy General Manager – Global Training Delivery
Cognizant Technology Solutions Philippines
06.2020 - 04.2021
- Manages comprehensive employee training programs for over 1,700 team members and leaders across four global locations, supporting a major technology client
- Ensures a seamless transition from new hire training to operational readiness, optimizing onboarding and performance outcomes
- Designed and launched go/Lead, a leadership development program tailored for frontline leaders and vendor partners, fostering strong leadership capabilities
- Leads the global training function for Lean Magic Projects, driving process efficiency and continuous improvement initiatives
- Transformed training delivery and methodologies for remote learning, enhancing engagement and effectiveness for both internal teams and vendor partners
- Identifies project-specific core competencies and implements targeted learning interventions to address skill gaps and drive operational excellence
- Elevates team productivity through continuous coaching, mentoring, and development strategies, fostering a culture of growth and high performance
ELearning Product and Business Development Head
ADEC Innovations
06.2019 - 06.2020
- Oversaw the business pipeline for the company’s Education Technology unit, driving growth and strategic partnerships
- Designed and implemented new operational processes integrated with the Design Thinking Framework, enhancing efficiency across technology, content development, project execution, and customer experience management
- Established and nurtured collaborations with government agencies, private organizations, NGOs, and coalitions to advance learning, capacity building, and workforce development initiatives
- Represented ADEC in high-level local and international forums, engaging with key stakeholders such as DepEd, the Commission on Higher Education, UNITAR, ADB, AIC-Indonesia, ZDHC China and Vietnam, among others, to advocate for innovative education solutions
Learning and Organization Development Lead
Amaysim Philippines
08.2017 - 06.2019
- Played a pivotal role in scaling a startup through its hypergrowth phase, diagnosing organizational dynamics and optimizing communication processes to enhance efficiency
- Led employee onboarding and Learning & Development (L&D) programs across diverse roles, covering soft skills, functional expertise, leadership, and technical competencies, with a strong focus on quality metrics, CSAT, and NPS in the telecom, energy, retail, and broadband sectors
- Designed and implemented key strategic frameworks for Amaysim, including: Balanced Scorecard for performance measurement, Organizational Development (OD) Framework, Competency and Skill Mapping, Onboarding to Business Training Programs, Leadership and Frontline Development Programs, Recruitment Test Battery for talent assessment
- Earned corporate-level recognition from Amaysim’s Australian headquarters, leading to company-wide adoption of key initiatives
- Drove long-term organizational impact in areas such as job tiering, performance management, and compensation & benefits (C&B) alignment.
- Authored branded internal development programs across roles and career levels, launching initiatives such as: amaysimUniversity, Unistart, BrainRush, Unlimited: My Amaysim Development Plan, aP Internship Program
- Designed customized L&D plans for technology developers, ensuring alignment with evolving industry demands
- Championed Knowledge Management and Learning Technologies, spearheading the rollout of: Corporate LMS, LinkedIn Learning integration, Performance Management Portal
- Led employee engagement programs and key corporate events, fostering a culture of collaboration and continuous development
Senior Manager – L&D and Training and Call Quality
Genpact Philippines LLC
05.2016 - 08.2017
- Recipient of the 2016 Best-In-Class Award for Learning & Development, Training, and Call Quality, recognizing excellence in talent development and service delivery.
- Led Learning & Development (L&D), Training, and Quality for the Eaton PH site, Training Shared Services, and the Corporate Language Team, ensuring high-performance standards across multiple business units.
- Managed training and call quality for FMCG, Healthcare, Financial Services, and HRO Operations programs, driving efficiency and service excellence.
- Spearheaded key corporate projects, including: Academe-Industry Partnerships via IRESE and K-12 Programs, Establishment of the Communication Assessment Center to enhance language proficiency, Corporate iSpeak Baselining for standardizing communication competencies, Gateway Academy for upskilling employees across functions, Domain Build Programs to strengthen subject matter expertise, CSR Projects focused on education and employability
- Budget management for the L&D function, including Corporate Edu@Work, vendor partnerships, and stakeholder relationships, ensuring financial sustainability and strategic growth.
- Designed and implemented innovative learning plans leveraging emerging technologies, frameworks, and methodologies, such as: Impact Coaching for performance enhancement, Impact Selling for improved customer engagement, 21DC: NPS-CSAT for customer satisfaction and loyalty metrics, BOOST2.0 for competency development, L&D Colaboratory for collaborative learning initiatives
- Ensured all programs were built on sound instructional design principles with a direct impact on cost savings, operational efficiency, and measurable business outcomes
EduTech and eLearning Business Development and Unit Manager
ADEC Innovations
04.2013 - 05.2016
- Led the operations of the Education Process Outsourcing/E-Learning business unit, overseeing recruitment, training, development, engagement, and retention
- Directed Course Writers in converting traditional learning materials into eLearning resources and guided Instructional Designers in creating engaging content
- Managed online language teachers delivering audio and video lessons, ensuring high-quality learning experiences
- Collaborated with software developers to create Learning Management Systems and other digital tools, both open-source and commercial
- Developed tailored learning solutions for local and multinational companies
- Worked closely with the Group CEO and Managing Director to translate leadership and business vision into actionable strategies, including business plans, models, and capital investments
- Conducted market research and business intelligence to assess the feasibility of new product launches
- Represented the company at local and international conferences and organized the GOAL Learning Summit 2016, attended by over 800 learning professionals
Site Training Manager
Stream Global Services
09.2012 - 04.2013
- Managed training activities for high-profile programs at Stream Philippines’ flagship site, including technical, ISP, accounting, software, and telco campaigns
- Collaborated with Talent Acquisition and Operations to benchmark successful profiles and design targeted training tracks for recruitment and development
- As Site Leader, developed and executed improvement plans, ramp-up/down strategies, and contributed to new business development
- Partnered with TESDA (Technical Education and Skills Development Authority) to deliver LPET and TECHPET (Language and Technical Pre-Employment Training) to near-hires, creating a ready talent pool
- Formulated business strategies to strengthen customer relationships, resulting in expanded service delivery.
- Diversified training methods to enhance learning opportunities and improve program success
Training Lead – Dell Services
Dell International Services Philippines, Inc.
01.2007 - 09.2012
- One of the first four employees of Perot Systems Philippines, Inc., contributing to the company's growth until its merger with Dell in 2009
- Represented the Philippines in the company’s Learning & Development initiatives, including Leadership Imperative, Career Development, and Ethical Principles programs
- Managed limited training resources to deliver sustainable results across multiple projects
- Owned and executed HIPAA/HITECH and other certification programs for all employees
- Led the development of training materials for healthcare insurance, patient, and provider services programs, including Basic Skills, Healthcare Foundations, and Team Empowerment
- Served as Functional Head for Training during annual ISO 9001:2008, ISO 27001:2005, and SSAE 16 Certifications
- Introduced and implemented innovative training methodologies, such as the MedTerm 350 Program (Dean Vaughn method) and Comprehension Training for employee development
- Acted as Fun@Work and Winning Culture Leader, also serving as the emcee for Dell Philippines events
Educational Materials Developer (Consultancy)
Ryonan Electric, Philippines Corporation
05.2003 - 05.2009
- Collaborated with HR to identify performance gaps and design targeted learning opportunities
- Conceptualized, designed, and produced the first-ever video-based training program in Laguna TechnoPark, aimed at standardizing training and reducing production errors
- Led Train-the-Trainer sessions with HR to implement the new methodology effectively
- Recommended customized training programs based on desired skill sets defined by the company, ensuring engagement and alignment
- Produced a coffee table book and contributed to a strategic campaign celebrating the company’s 15th anniversary
Master Trainer
APAC Customer Services, Inc.
09.2005 - 01.2007
- Began as a Pharmacy Service Representative, progressing to Master Trainer through dedicated performance
- Led the restructuring of the Training Team by verticals during the company’s growth phase
- Managed training activities for one of the company’s major healthcare accounts
- Mentored and coached a team of five trainers, preparing them for their own specialized domains
- Facilitated corporate training programs, including Train-the-Trainer and Fundamentals Training
- Planned, designed, and evaluated curricula to ensure alignment with operational needs before delivery
- Delivered the Training Agenda for the 2005-2007 Ramp, the largest in the program’s history
Script Writer/Project Staff
Bureau of Agricultural Research – University of the Philippines Los Baños
08.2004 - 11.2004
- Conceptualized and produced educational videos for the technology transfer of non-conventional farming techniques
- Trained farmer-leaders on innovative corn production technologies as part of the Ginintuang Masagang Ani Projec
- Conducted extensive research on new farming methodologies and crop production for publication and dissemination
- Promoted the project nationally through NBN, Channel 4, raising awareness and engagement
Education
Bachelor of Science - Development Communication Major in Educational Communication
University of The Philippines
Los Banos, Laguna, Philippines10-2004
Skills
- Instructional Design
- Learning Technology Implementation
- E-Learning Authoring Tools
- Educational Materials Production
- Training Needs Analysis
- Leadership and Development Training
- Program Evaluation and ROI Assessment
- Performance Management
- Outsourcing Excellence
- Resource Management
- Communication Campaign
- Events and Project Management
- Team Building
Affiliations
- Global Online Association for Learning, Industry Counsel
- Philippine eLearning Society, Member
- DDI Certified Facilitator
- Six Sigma Green Belt
- MedTerm 350 Certified Instructor
Timeline
Sr. Leader - Capability Development
Inchcape Digital
09.2022 - Current
Director – Learning Experience (LX) Technology and Analytics
TaskUs
04.2021 - 09.2022
Deputy General Manager – Global Training Delivery
Cognizant Technology Solutions Philippines
06.2020 - 04.2021
ELearning Product and Business Development Head
ADEC Innovations
06.2019 - 06.2020
Learning and Organization Development Lead
Amaysim Philippines
08.2017 - 06.2019
Senior Manager – L&D and Training and Call Quality
Genpact Philippines LLC
05.2016 - 08.2017
EduTech and eLearning Business Development and Unit Manager
ADEC Innovations
04.2013 - 05.2016
Site Training Manager
Stream Global Services
09.2012 - 04.2013
Training Lead – Dell Services
Dell International Services Philippines, Inc.
01.2007 - 09.2012
Master Trainer
APAC Customer Services, Inc.
09.2005 - 01.2007
Script Writer/Project Staff
Bureau of Agricultural Research – University of the Philippines Los Baños
08.2004 - 11.2004
Educational Materials Developer (Consultancy)
Ryonan Electric, Philippines Corporation
05.2003 - 05.2009
Bachelor of Science - Development Communication Major in Educational Communication
University of The Philippines
Hobbies and Interests
- Photography
- Technology
- Books
- Food
- Travel
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