SOL LEGARDA
DE VERA
Quezon City
Summary
Focused Sales Trainer offering advanced knowledge of sales team development and mentorship illustrated over eight years of superior business process outsourcing industry performance. Organized and attentive to detail with aptitude for training document creation and program management.
Overview
13
13
years of professional experience
Work History
Sales Champion
STARTEK, Philippines
03.2013 - 05.2013
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively coached team members to reach weekly and monthly sales goals.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Sales Coach
SITEL, Philippines
09.2012 - 01.2013
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Provided coaching and mentoring to employees.
Inbound Sales Team Leader
TELEMATES PTY. LTD.
07.2009 - 09.2011
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Customer Support Professional
STREAM GLOBAL SERVICES
11.2008 - 07.2009
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Inbound Sales Representative
VXI GLOBAL SOLUTIONS
07.2007 - 02.2008
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
- Exceeded productivity targets and sales goals by 50%.
Customer Service Representative
SITEL, Philippines
10.2006 - 01.2007
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
Sales Coach
VERVE CONTACT SOLUTIONS
06.2004 - 10.2006
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Provided coaching and mentoring to employees.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Technical Support Representative
C-CUBE SOURCE 1 ASIA
10.2003 - 05.2004
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
Sales Team Manager
MARKETGATE INTERNATIONAL
08.2000 - 10.2003
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Discussed sales strategies and promotional plans with General Manager on regular basis.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Education
Bachelor of Arts - Mass Communications
New Era University
Quezon City 04.2001 -
Skills
Customer Experience Management
Sales Coaching
Sales Strategy Development
Training Facilitation
CRM Proficiency
Report Preparation
Objection Handling
Sales Team Development
Performance Analysis
Closing Techniques
Sales Team Training
Timeline
Sales Champion
STARTEK, Philippines
03.2013 - 05.2013
Sales Coach
SITEL, Philippines
09.2012 - 01.2013
Inbound Sales Team Leader
TELEMATES PTY. LTD.
07.2009 - 09.2011
Customer Support Professional
STREAM GLOBAL SERVICES
11.2008 - 07.2009
Inbound Sales Representative
VXI GLOBAL SOLUTIONS
07.2007 - 02.2008
Customer Service Representative
SITEL, Philippines
10.2006 - 01.2007
Sales Coach
VERVE CONTACT SOLUTIONS
06.2004 - 10.2006
Technical Support Representative
C-CUBE SOURCE 1 ASIA
10.2003 - 05.2004
Bachelor of Arts - Mass Communications
New Era University
04.2001 -
Sales Team Manager
MARKETGATE INTERNATIONAL
08.2000 - 10.2003