Sofia Terry Red Cruz
Human Resource
Muntinlupa,Metro Manila
Summary
Resourceful individual with experience in a human resource unit. Forward thinker with advanced knowledge of human resource principles and ability to professionally handle human resource assignment.
Overview
5
5
years of professional experience
Work History
My HR Live Support Sr. Associate
Amazon Operation Services Philippines - Manila
Pasay City, Manila, Philippines
04.2022 - Current
- HR in charge for 7 APAC countries; Australia, New Zealand, Thailand, Indonesia, Vietnam, Malaysia and Philippines which have different and unique policy for each.
- First contact person of Employees to be directed to other HR Teams.
- Providing answer to all general Inquiries of employees.
- Assisting terminated employees to all their concern such as explanation of their final pay, tax form, certificate of employment, government loan contribution etc.
- Providing extra miles to employees by making sure to assist them in reaching out directly to their Managers, Group Malingers and HRBPs if they felt that their concern are not being heard.
- Providing help through phone call, email and ticket.
- Making sure to provide customer obsessed experience to our employees.
Customer Service Associate
Amazon Operation Services Philippines - Manila
Pasay City, Manila, Philippines
07.2019 - 04.2022
- Cross trained employee of Shipping and Delivery Support Department, Retail Department, Amazon Fresh Department, Driver Support Team, and Concession Abuser Department.
- Managed over 70 customer calls per day.
- One of the top performer of the team,
- Molded to be prepare on assisting one department to another department with very short period of noticed.
- Handles general customer inquiries via phone, chat or email
- Ensures that customers receive excellent level of
service. - Provides positive Company image to customers
Customer Service Representative
TeleTech
02.2019 - 07.2019
- Provided assistance to customers in relation to their healthcare needs from setting up doctor’s appointment, quotation of surgeries and to prescription approval.
Customer Service Representative
Alorica
Pasay City, Manila, Philippines
10.2018 - 01.2019
- Assisted customers with their shopping concerns from placing order to successful delivery of their items.
- Provided help in understanding billing concerns.
Human Resource, Interviewer
Helping Hand Development Cooperative
Dasmarinas City, Cavite, Philippines
07.2018 - 10.2018
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews. Provided assistance through interviewing and screening of applicants from clients.
- Ensured accurate encoding of applicant’s information to our data base.
- Participated in job fairs to introduce to encourage applicants through extensive orientation
- Assisted with performance evaluations and identified areas for improvement to provide opportunities for growth.
- Updated and maintained employee records to respond quickly to requests for information.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
Education
Bachelor of Arts - Major Psychology
Mindoro State College of Agriculture & Technology
Calapan, Oriental Mindoro, Philippines04.2018
Skills
- White Belt Lean Six Sigma Certified
- Workings knowledge in Microsoft Office and advanced Excel skills
- Ability to work with confidential information
- Ability to work in changing environment
- Fluent in written and speaking English
- Ability to work in international terms
Timeline
My HR Live Support Sr. Associate
Amazon Operation Services Philippines - Manila
04.2022 - Current
Customer Service Associate
Amazon Operation Services Philippines - Manila
07.2019 - 04.2022
Customer Service Representative
TeleTech
02.2019 - 07.2019
Customer Service Representative
Alorica
10.2018 - 01.2019
Human Resource, Interviewer
Helping Hand Development Cooperative
07.2018 - 10.2018
Bachelor of Arts - Major Psychology
Mindoro State College of Agriculture & Technology
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