SOFIA MAE PADILLA
Feliciano, Balete, Aklan
Summary
Dynamic Patients Account Representative with a proven track record at Transworld Systems Inc., adept at negotiating payment plans and reducing outstanding balances through tailored strategies. Skilled in medical billing and problem identification, I excel in fostering patient understanding and communication with insurance companies, ensuring a supportive healthcare experience.
Overview
9
9
years of professional experience
Work History
Patients Account Representative
Transworld Systems Inc.
06.2021 - Current
- Negotiated payment plans with patients experiencing financial difficulties, supporting them in meeting their obligations without undue stress.
- Reduced outstanding balances by implementing effective collection strategies tailored to individual patients'' needs.
- Educated patients on financial policies, promoting understanding of their responsibilities within the healthcare system.
Customer Service Representative
Hinduja Global Solutions
03.2019 - 05.2021
- Assisted healthcare providers about patient's insurance coverage or eligibility and benefits. Provided them claims status and claim denials resolution.
Cashier
Budget Mart
08.2017 - 04.2018
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Stock Clerk
Gaisano Capital
11.2015 - 11.2016
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers in locating desired items, providing exceptional service and promoting customer satisfaction.
- Aided in warehouse space optimization through strategic reorganization of stored products for easier access.
- Improved product availability by swiftly restocking shelves and displays as needed.
- Performed inventory control, such as counting, and stocking merchandise.
Education
No Degree - Management Accounting
Central Philippine University
Lopez Jaena Street, San Isidro Jaro, Iloilo CityNo Degree - Office Management
Aklan State University
Banga, Aklan03-2015
Skills
- Medical Billing Understanding
- Payment processing
- Negotiation and resolution
- Problem identification
- Insurance company communication
Languages
English
Akeanon
Hiligaynon
Filipino
Timeline
Patients Account Representative
Transworld Systems Inc.
06.2021 - Current
Customer Service Representative
Hinduja Global Solutions
03.2019 - 05.2021
Cashier
Budget Mart
08.2017 - 04.2018
Stock Clerk
Gaisano Capital
11.2015 - 11.2016
No Degree - Management Accounting
Central Philippine University
No Degree - Office Management
Aklan State University
Similar Profiles
Tammy G. HarrisTammy G. Harris
Director of Treasury Operations at Transworld Systems Inc.Director of Treasury Operations at Transworld Systems Inc.
Jennifer farinaJennifer farina
Collections Agent at Transworld Systems Inc.Collections Agent at Transworld Systems Inc.
PURAN CHANDPURAN CHAND
Lead Business Analyst at Transworld Systems Inc.Lead Business Analyst at Transworld Systems Inc.