Sofia Ann Cayabyab

• Managed AWS cloud security, implementing IAM, encryption, and security monitoring; conducted audits and vulnerability assessments to ensure data protection and compliance.
• Managed and automated system patching using AWS SSM Agent, ensuring timely updates, and maintaining security compliance across cloud instances.
• Part of the IAM key rotation project, implementing automated processes to ensure secure, timely key rotations, and minimize security risks in AWS environments.
• Deployed and maintained continuous security monitoring with AWS GuardDuty and CloudWatch to detect and mitigate threats in real-time.
• Managed network security by configuring VPCs, security groups to protect applications from threats.
• Monitored and analyzed security findings from AWS Security Hub and GuardDuty, prioritizing and responding to potential threats to ensure proactive security posture and compliance across AWS environments.

Citibank to UBP Migration Project

• As part of the data migration project, utilized automation tools for seamless transfer, decryption, and unzipping of structured/unstructured data to AWS S3. Maintained comprehensive migration documentation, monitored system logs, and resolved issues to ensure efficient application deployment and smooth transition to the new system.

• Installing and configuring software and hardware, Maintain company's computers, servers
• Identify and monitoring alerts and incidents in the system, anticipate potential issues and repair systems and software.
• Manage end user accounts, permissions, access rights and storage allocations.
• Identify, troubleshoot and correct hardware and software issues on servers. Escalate if necessary.
• Schedule recommend and perform software upgrades and reconfiguration.
• Responsible for performing functions such as testing, implementation of applications programs supporting the company infrastructure business processes and operations.

• Handle customers inquiries or scenarios, documenting solutions and providing dependable an timely resolution in all technical issues experienced by customers.
• Provide remote support delivery and performing problem cause analysis.
• Resolve technical and customer service issues received through phone and email.
• Access software updates, drivers, knowledge base and frequently asked questions from the end users to aid problem resolutions.

• Provide Tier 1 support for newly issued IT assets. Including installing, configuring, maintaining and repairing hardware and software.
• Monitor, track and publish timely service desk metrics.
• Resolved IT incidents, request and provide support to customer as required.