Socrates Santos
MARIKINA City
Summary
Proactive and determined call center team manager with extensive experience in managing teams and making difficult decisions in high-pressure environments. Currently exploring new career opportunities and seeking certifications such as becoming a certified Virtual Assistant. Known for a strong interest in personal and professional growth, with a focus on overcoming challenges and achieving career advancement.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Glowtouch Philippines
01.2021 - Current
- Handling calls related to payroll and HR
- Multi Skilled handling Reporting, Accruals, Imports aside from Payroll and HR related calls
- SME for Tax Season
Coach Track Trainee
Foundever (Formerly SITEL)
01.2020 - 01.2021
- Support a team of 15 or more agents
- Coaching, developing and mentoring agents
- Takes supervisor calls / escalations
- Trained for all 4 LOBs (AC/CE/WS/LV)
Customer Service Representative
Foundever (Formerly SITEL)
01.2019 - 01.2020
- Receiving calls from Guest booking for Hotel, Events and Restaurant Reservations for the top hotel and Casino in U.S
- TOP CSAT agent for 3 months
Learning Specialist Track Trainee
Foundever (Formerly SITEL)
01.2018 - 01.2019
- Financial campaign
- Experienced trainer with a proven track record of delivering impactful learning experiences
- Skilled in designing and facilitating training programs across diverse industries
- Exceptional communication and interpersonal skills, fostering a collaborative and engaging learning environment
Education
Culinary Arts -
MOST Institute
01.2007
BS - Aviation Electronics Communications Engineering
PATTS College of Aeronautics
01.1991
Skills
- People Management
- Problem Solving
- Decision Making
- Communication
- Creativity
- Strategic thinking
Timeline
Customer Service Associate
Glowtouch Philippines
01.2021 - Current
Coach Track Trainee
Foundever (Formerly SITEL)
01.2020 - 01.2021
Customer Service Representative
Foundever (Formerly SITEL)
01.2019 - 01.2020
Learning Specialist Track Trainee
Foundever (Formerly SITEL)
01.2018 - 01.2019
Culinary Arts -
MOST Institute
BS - Aviation Electronics Communications Engineering
PATTS College of Aeronautics
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