Open To Work
Socorro Fe D. Frye
QC
Work Preference
Summary
Highly organized and detail-oriented Virtual Assistant with 11+ years of outbound sales experience and current expertise in managing social media for TikTok and Instagram. Skilled in communication, multitasking, and client relationship management, seeking to provide efficient support and contribute to business growth.
A results-driven digital marketing professional with solid history in curating and managing social media campaigns. Known for enhancing online presence and fostering community engagement. Committed to teamwork and adaptable to changing trends, delivering consistent and reliable outcomes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Social Media Manager
Car Rental Couple
USA
07.2025 - Current
- Communicated with followers, responding to comments and queries timely in brand style and tone.
- Engaged with followers, responding to queries in a timely manner to enhance customer service.
Appointment Setter/ Team Lead
Hawaii Island Experiences
Remote
08.2023 - 01.2026
- Contact Guest to attend a travel Zoom webinar
- Manage a 15 Team Members
- Utilized CRM software to record client information, ensuring accurate follow-up activities.
- Managed inbound and outbound calls with potential clients, fostering strong relationships.
- Scheduled appointments for sales representatives, maximizing their time and enhancing productivity.
- Identified customer needs through effective questioning, aligning services with their requirements.
- Achieved monthly targets by securing a consistent number of quality appointments.
- Scheduled appointments for clients, optimizing calendar management and resource allocation.
- Collaborated with team members to enhance appointment-setting processes and improve overall efficiency.
Appointment Setter
RE/MAX GOLD
11.2019 - 07.2023
- Expired Listing
- FSBO (for sale by owner)
- Cancelled listing
- Use a given phone directory to sell products.
- Scheduled appointments for clients, ensuring efficient use of agents' time.
- Conducted follow-up calls to confirm attendance and address client inquiries.
- Developed and maintained a comprehensive database of leads and contacts.
- Trained new staff on appointment-setting protocols and best practices.
Cold Caller/Appointment Setter
Freedom Mortgage
09.2020 - 01.2022
- Offer home refinancing to home owners and set appointment after asking the qualifying question.
- Schedules consultations between sales staff and prospective clients.
- Ensuring that important meetings are booked for the sales team.
- Initiated outbound calls to potential clients, effectively introducing mortgage products and services.
- Developed rapport with leads, enhancing customer experience and increasing appointment rates.
- Documented call outcomes in CRM system, ensuring accurate tracking of interactions and follow-ups.
- Analyzed client feedback to identify trends, optimizing approaches for improved conversion rates.
Appointment Setter
Virtual Bridge
11.2018 - 10.2019
- Call prospect and offer a health insurance.
- Set appointment or transfer prospect who are working but not covered with health insurance to an agent in the U.S.
Sales Agent/Team Lead
CELERTEL
11.2016 - 10.2018
- Supervising, managing and motivating team members on a daily basis.
- Be the contact point for all team members, for communication skills should be excellent.
- Able to act proactively to ensure smooth team operations and effective collaboration.
- Training new customer service employees and supporting experienced employees to improve their performance.
Appointment Setter/ Team Lead
Transfinitee
06.2017 - 10.2018
- Cold calling for Home Refinancing campaign.
- Qualify if the prospect is qualified to do home refinancing by asking questions.
- Transfer qualified prospects to a licensed agent in the U.S.
- Promoted as Team manager and manages the day-to-day team targets.
- Trains agents to be more successful in their career.
Customer Service Representative
CELERTEL
11.2016 - 10.2017
- First point of contact of the customer of Macy's.
- Assist with orders and follow up the status of their online orders.
Customer Service Representative
Concentrix
03.2013 - 06.2015
- Preparing account statements for customers.
- Following up on outstanding payments and answering customer queries.
- Monitoring all payments and preparing monthly billing reports.
- Managing account balances and resolving inconsistencies.
Outbound Sales Representative
The Resource Group (TRG)
04.2011 - 01.2012
- Offers insurance to bank account holder in Canada.
- Suggests modifications and updates to clients existing insurance policies.
- Builds customized insurance policies and packages to meet client's needs.
Outbound Sales Agent
P.I.C.I (PICKLE)
01.2007 - 09.2010
- Offer products and services, assisting customers every step of the way to ensure client satisfaction.
- Contact Home owners and offer lower rate with their electricity.
- Ask for their bills and verify if they qualify and if they do, we transfer to PTV.
Education
Information Technology
AMA University
03-2024
Associate of Science - Information Technology
AMA University
03-2024
Skills
- Basic computer literacy skills
- Organizational skills
- Strategic planning and scheduling skills
- Time-management skills
- Verbal and written communication skills
- Decision Making
- Stress Management
- Customer Service Orientation
- Negotiation Skills
- Positive Attitude
- Work Ethic
- Team leadership
- Customer relationship management
- Social media expertise
- Customer Service
Certification
I HEREBY CERTIFY THAT ALL INFORMATION DEPICTED HERE ARE TRUE AND CORRECT TO THE BEST OF MY KNOWLEDGE AND WILL.
Timeline
Social Media Manager
Car Rental Couple
07.2025 - Current
Appointment Setter/ Team Lead
Hawaii Island Experiences
08.2023 - 01.2026
Cold Caller/Appointment Setter
Freedom Mortgage
09.2020 - 01.2022
Appointment Setter
RE/MAX GOLD
11.2019 - 07.2023
Appointment Setter
Virtual Bridge
11.2018 - 10.2019
Appointment Setter/ Team Lead
Transfinitee
06.2017 - 10.2018
Sales Agent/Team Lead
CELERTEL
11.2016 - 10.2018
Customer Service Representative
CELERTEL
11.2016 - 10.2017
Customer Service Representative
Concentrix
03.2013 - 06.2015
Outbound Sales Representative
The Resource Group (TRG)
04.2011 - 01.2012
Outbound Sales Agent
P.I.C.I (PICKLE)
01.2007 - 09.2010
Information Technology
AMA University
Associate of Science - Information Technology
AMA University