SM SHAFIUL MUJNABIN REZA
Uttara
Summary
Strategic Head of Business Development with expertise in driving growth through market opportunity identification and partnership development. Proven leadership and collaboration skills enhance revenue generation efforts. Past roles contributed to market expansion and improved profitability.
Overview
13
13
years of professional experience
Work History
Head of Business Development
Fosun Health
Dhaka
09.2025 - Current
- Created and implemented business development strategies that contributed to sales revenue growth.
- Developed strategic partnerships that expanded market presence and enriched service offerings.
- Identified new business opportunities through market analysis and client engagement.
- Led cross-functional teams in executing business development initiatives, achieving alignment across departments.
- Managed client relationships to ensure satisfaction and long-term collaboration.
- Conducted competitive analysis to inform strategic decision-making processes.
- Presented business proposals to stakeholders, highlighting value propositions and solutions.
- Collaborated with marketing teams to align campaigns with business development goals.
- Collaborated with internal teams such as product management, sales, finance and operations to ensure seamless execution of projects.
Category Head, Supply Operations
Porter Bangladesh
08.2023 - 08.2025
- Oversaw the city P&L and budget allocation.
- Directed day-to-day operations and strategic planning in the city.
- Coordinated integration of ground operations with technology and core operations to streamline efficiency.
- Implemented and refined processes in operations to align with organizational goals, improving overall operational effectiveness.
- Ensured long-term, profitable relationships with business partners, enhancing supply retention.
- Organized and monitored efforts to acquire new customer and driver partners in respective zones, enhancing market presence.
- Planned city growth strategies and market penetration initiatives.
- Executed BTL activities to enhance brand visibility in the city.
- Gathered product and market intelligence to inform product improvements.
- Devise Implementation strategy for new products/process launched.
- Planning, hiring, training and effective utilization of resources in different functions.
- Supported long-term goals for business and people development, focusing on succession planning and client retention.
Manager, Operations (HOD)
Lalamove Bangladesh
06.2022 - 08.2023
- Scheduled and trained drivers to maintain consistent lead supply for operations.
- Engaged driver community to improve service quality for users and increase value for drivers.
- Driver operations standards: identify, build, and enforce Standard Operating Procedures and Policies to support the activity and solve or prevent issues.
- Managed high-performing team, tracking service quality and implementing corrective actions to ensure operational standards.
Regional Head –Dhaka
GIM Digital Truck
04.2018 - 06.2022
- Create regional sales plans and quotas in alignment with business objectives.
- Achieved revenue targets through implementation of effective sales strategies.
- Build a strong partnership with internal customers (commercial) and external customers (Corporates) through regular and consistent professional communication, problem solving, and relationship building.
- Managing internal and external stakeholder relations and negotiating contracts.
- Facilitated cross-organizational collaboration to enhance teamwork and improve project outcomes.
- Developed logistics efficiency strategies by defining geographical setups, creating incentive schemes, and managing supply/demand relationships nationwide.
- Implemented continuous improvement initiatives for NPS, fleet efficiency, and delivery speed while ensuring adequate staffing for all operations.
- Ensuring products and services comply with regulatory and quality standards.
- Resolved escalated customer issues by engaging directly with clients to understand concerns and implement tailored solutions.
- Participate in decisions for expansion or acquisition.
Operations Associate, Lead
UBER
04.2017 - 04.2018
- Launch Uber Premier service and Uber Moto.
- New product launch – Uber Moto, Uber Hire, Uber Premier.
- Lead the new supply team for Sedan car and 2W.
- Onboarded new partners and drivers, ensuring smooth trip operations.
- Facilitated new supply processes, improving payment accuracy, quality assurance, and driver engagement.
- Developed and conducted driver training programs to enhance performance and compliance.
- Managed logistics operations to ensure timely delivery of services.
People and Organisation Lead
Grameenphone Ltd
01.2013 - 04.2017
- Office shuttle service route planning.
- Managed employee insurance policies, ensuring comprehensive coverage for all staff.
- Coordinated with vendors to streamline supply chain operations.
- Led driver coordination, ensuring timely deliveries and logistics optimization.
- Analyzed bills and fuel costs to identify potential savings.
Education
MBA - Marketing
American International University-Bangladesh
Dhaka, Bangladesh01-2018
BBA - Finance
Atish Dipankar University of Science & Technology
Dhaka, Bangladesh01-2014
Skills
- Business development
- Strategic partnerships
- Partnership development
- Global market strategy
- Market penetration
- Market analysis
- Revenue forecasting
- Pricing strategy
- Operations strategy
- Cross-functional leadership
- Performance metrics
- Analytical problem solver
- Client relationship management
Additional Experience And Awards
- 3 days training regarding offline presence and strategic management , Shenzen - China
- Participant, Participated in daylong Supply Chain Management workshop organized by IBA, Dhaka.
Technical Experience
- Automated Reverse logistics process development, 2017, A global process for managing the reverse logistics of commercial platform automatically in a more organized way.
- Hub Management Tool, 2017-2018, A more user-friendly internal database interface module for the Operations team to manage their day-to-day activities.
- Salesforce implementation, 2018, Implementing salesforce as the CRM platform for the business.
Timeline
Head of Business Development
Fosun Health
09.2025 - Current
Category Head, Supply Operations
Porter Bangladesh
08.2023 - 08.2025
Manager, Operations (HOD)
Lalamove Bangladesh
06.2022 - 08.2023
Regional Head –Dhaka
GIM Digital Truck
04.2018 - 06.2022
Operations Associate, Lead
UBER
04.2017 - 04.2018
People and Organisation Lead
Grameenphone Ltd
01.2013 - 04.2017
MBA - Marketing
American International University-Bangladesh
BBA - Finance
Atish Dipankar University of Science & Technology