Ser Jan Aldreach Perez
Taguig
Summary
Operations Technical Team Manager for more than 5 years with more than 8 years total experience working under Google Cloud Platform as a Technical Specialist Engineer. Eager to offer superb analytical and management skills along with being highly organized, data driven and self-motivated.
Proven ability to troubleshoot complex technical issues, develop and implement innovative solutions, and collaborate effectively with cross-functional teams. Skilled in CRM, SAAS & cloud platform tools. Seeking to leverage expertise to contribute to [mention company's goals or values.
Overview
10
10
years of professional experience
Work History
Team Leader - Monday.com Project Management Team
Telus International
07.2024 - Current
- Lead the implementation and adopting in creating an agile environment for clients' marketing, product development, human resources, and software development project needs.
- Lead and scale a team of talented support, teambuilding, and leading monday.com's architecture and horizontal services.
- Be both a technical leader and a people manager.
Operations Technical Team Manager
Google
08.2019 - 06.2024
- Oversee day-to-day operations, ensuring smooth functioning of administrative tasks, procedures, and processes within Google Cloud Operations
- Continuously monitor operational performance, identify bottlenecks, and implement necessary measures to optimize Google Cloud Platform technical processes
- Collaborate with team members to ensure seamless execution of projects, assignments, and deliverables aligned with Google Cloud
- Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs
- Contribute to development of new processes within the area of Google Cloud expertise
- Provided exceptional customer support, resolving complex technical issues with effective communication skills
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail
Cloud Technical Specialist
Google
08.2016 - 08.2019
- Manage the customers problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products
- Develop knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis
- Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud
- Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support
- This will include a need to sometimes work non-standard work hours or shifts
IOS And MacOS Technical Advisor, SME
Apple
01.2015 - 05.2016
- IOS and MacOS hardware and software troubleshooting
- Provide guidance and support to team members, addressing their queries and resolving any operational issues that arise
- Enhanced system performance by conducting thorough technical assessments and providing expert recommendations
- Evaluated technical control manuals and operational documentation, editing content for clarity and compliance with Apple standards
Education
Bachelor of Science - Information Technology
Saint Mary's University
03.2012
Skills
- 4 years of experience coding in a general purpose language or system design, troubleshooting/advocating for customers needs, and triaging technical issues
- Proficiency in Google Office tools, demonstrating advanced capabilities like Workspace, Cloud Platform
- Proficiency in digital tools & project management platforms such as Slack, Zoom, Zendesk, Salesforce, Looker, mondaycom and other customer support SAAS and CRM software's
- Exceptional written and verbal communication skills
- Excellent organizational skills to efficiently manage and categorize data
Personal Information
Nationality: Philippines
Timeline
Team Leader - Monday.com Project Management Team
Telus International
07.2024 - Current
Operations Technical Team Manager
Google
08.2019 - 06.2024
Cloud Technical Specialist
Google
08.2016 - 08.2019
IOS And MacOS Technical Advisor, SME
Apple
01.2015 - 05.2016
Bachelor of Science - Information Technology
Saint Mary's University
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