Sitti Mhiel Damlani
Taguig
Summary
Order to Cash Analyst with strong analytical skills and deep understanding of end-to-end financial transactions. Excels in team collaboration, adapting to changing needs, and driving results. Proficient in process optimization, systems integration, and customer relationship management. Reliable and effective in delivering impactful solutions.
Overview
10
10
years of professional experience
1
1
Language
Work History
ORDER TO CASH ANALYST / PAY TO BILL
Citadel Pacific LTD-ROHQ / Xceptional International Services and Safety Corporation (XISCO)-Taguig
Taguig
06.2023 - 09.2025
- Processing of Invoices and sending billing to clientsTimekeeping Payroll processingInvoicing Timesheet to our clientCommunicate with clients and other departments in solving issues and providing clarification to billing queriesPrepare reports and meet deadline.Billing ReconciliationAnalyzed and resolved order discrepancies, minimizing delays in the fulfillment process.Facilitated smooth interdepartmental collaboration through clear communication channels during all stages of the order-to-cash cycle.
- Timekeeping Payroll processing
- Invoicing Timesheet to our client
- Communicate with clients and other departments in solving issues and providing clarification to billing queries
- Prepare reports and meet deadline.
- Billing Reconciliation
- Analyzed and resolved order discrepancies, minimizing delays in the fulfillment process.
- Facilitated smooth interdepartmental collaboration through clear communication channels during all stages of the order-to-cash cycle.
BILLING ANALYST
LIXIL Philippines Ltd. Co
10.2020 - 06.2023
- Handle the direct invoicing to the customers and submit the invoices on time.
- Prepare credit Memo and Debit Memo
- Prepare Deposit Slips and scan the check
- Filling of Collection receipts and Deposit slip
- Prepare and sends SOA to customers.
- Checking of Delivery Receipt, PO vs. Billing Invoice
- Preparation of Counter Receipts
- Monitoring of billing against POD
- Monitor the Delivery receipt received from LIXIL trucker
- Conduct collection follow-up on accounts through calls and email.
- Update of client's contact information, recent address, contact person, telephone in their Master Data
- Coordinate with third party collection services for schedule of check pick-up and monitor its compliance to collection itinerary provided.
- Managed client relationships effectively, addressing concerns promptly and professionally to ensure continued business partnerships.
Credit and Collection Assistant
Lixil Phillippines Ltd. Co
05.2019 - 06.2023
- Resolve customer billing problems in order to reduce the level of past due amounts.
- Monitor accounts on daily basis.
- Monitor and record Trade Discounts (Deductions), other Income and Trucker Billing
- Identify outstanding A/Rs and address related concerns.
- Investigate and prioritize the resolutions of long overdue accounts.
- Send reminder letter to customers that have overdue/ unpaid invoices.
- Perform actions that encourage timely payments. Take the lead in the follow-up and coordination with Sales Team.
- Updates account status through documentation in the SOAs, Remittance reports, etc.
- Provide solutions to any relative problems of Account Manager.
- Account reconciliation with customer via phone, email and customer visit.
- Conduct collection follow-up on accounts through calls and email.
- Update of client's contact information, recent address, contact person, telephone in their Master Data
- Sending of Statement of Accounts to client through email
- Provide documents to the client for reconciliation
- Communicate client to acquire reason of non-payments
- Responsible for monitoring and maintaining assigned account and customer reconciliation by regularly updating and checking open items in SAP.
- Increased efficiency in the collections process through regular monitoring and analysis of outstanding accounts.
- Protected business interests by ensuring compliance with relevant federal, state, and industry-specific regulations during collection efforts.
Credit and Collection Assistant
Lixil Philippines Ltd. Co-Taguig
Taguig
01.2018 - 12.2018
- Continuously enhanced personal knowledge of industry trends, best practices, and relevant legislation to maintain expertise in the field of credit collections.
- Mitigated losses due to uncollectible debts by promptly identifying potential write-offs and recommending appropriate actions to management.
Service Crew/Cashier
KFC-SM Bicutan
Bicutan
02.2016 - 01.2018
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.Welcomed customers and helped determine their needs.Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor of Science - Business Management
Taguig City University
Taguig07-2017
Skills
Microsoft Excel
Flexible and Hard working
Microsoft Dynamics Navision
Communication skills/Customer account reconciliation
Invoice generation
Performance metrics
Multitasking
Adaptability and flexibility
Time management abilities
Experienced in SAP/Payment processingExperienced in SAP/Payment processing
Additional Information
- Date of Birth : August 30, 1995
- Sex: Female
- Civil Status: Married
- Height: 5'2
- Weight :70
- Citizenship : Filipino
Timeline
ORDER TO CASH ANALYST / PAY TO BILL
Citadel Pacific LTD-ROHQ / Xceptional International Services and Safety Corporation (XISCO)-Taguig
06.2023 - 09.2025
BILLING ANALYST
LIXIL Philippines Ltd. Co
10.2020 - 06.2023
Credit and Collection Assistant
Lixil Phillippines Ltd. Co
05.2019 - 06.2023
Credit and Collection Assistant
Lixil Philippines Ltd. Co-Taguig
01.2018 - 12.2018
Service Crew/Cashier
KFC-SM Bicutan
02.2016 - 01.2018
Bachelor of Science - Business Management
Taguig City University