Luis Maria Benedicto IV Decena

• Ensures that the condominium property is in optimal operating condition at all times
• Accomplishes financial objectives by collecting dues, paying bills, forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action
• Ensures that thorough due diligence has been conducted on third-party providers for engineering and maintenance, safety and security, and housekeeping provider candidates before issuance/renewal of contracts
• Maintains property by investigating and resolving homeowners complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs, planning renovations, contracting with groundskeeping services
• Maintains building systems by contracting for maintenance services and supervising repairs
• Secures property by contracting with security service, maintaining security devices, establishing and enforcing precautionary policies and procedures, and responding to emergencies
• Enforces policies and procedures by confronting violators
• Prepares reports by collecting, analyzing, and summarizing data and trends
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Established departmental performance goals and provided feedback for underperforming areas.
• Monitored and coordinated workflows to optimize resources.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Managed daily operations while overseeing multiple locations to foster increased productivity.
• Monitored office workflow and administrative processes to keep operations running smoothly.

• Oversee overall operations of a building/property
• Implement company’s management standards, operating plans and programs for the property
• Maintain efficiency and adequacy of equipment
• Conduct regular coordination meetings with staff, company officers, and customers
• Prepare and monitor the budget for operation and maintenance against actual expenditures
• Ensure accurate billing and collection
• Ensure strict compliance of the property with all government requirements
• Attend to customers’ inquiries, requests, and concerns
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Handled tenant complaints promptly and appropriately, calling in maintenance team, and other support services.
• Followed up on delinquent tenants and coordinated collection procedures.
• Communicated effectively with owners, residents, and on-site associates.

• Attends to the daily concerns of residents and ensures that proper action is always given
• Meet residents’ needs, offer options, resolves problems, and gives feedback to residents
• Ensures full customer satisfaction
• Performs follow-up and monitors completion of all maintenance service requests
• Assists residents in making arrangements for various services, may it be inside or outside the property
• Organizes and coordinates all special/social events for residents
• Helped design and maintain the Condominium Corp Website
• Help in maintaining all internet connections across all towers working
• Coached, supported and developed team with goal of continuous growth and skill improvement.
• Implemented and developed ticketing support and phone systems.

• Provides a gateway from PLDT and Smart Telecommunications with different associations and industries by creating partnerships through sponsorships and events.

• Provide professional health assistance and customer service primarily to VIP patients and to the top 10% of patients at the Health and Wellness Center
• Visit newly admitted patients to ensure their initial needs and concerns are addressed from the start of their confinement
• Conduct regular visits with returning patients to sustain excellent patient
• Experience with the hospital while ensuring patient confidentiality at all times
• Handle feedback from customers and provide immediate service recovery by collaborating with the different departments and staff
• Coordinate and conduct hospital tours to promote the world-class facility of the hospital and participate in the regular medical symposiums
• Monitor and coordinate with the different departments such as nursing and ancillary units in accordance to various patients’ needs
• Handle administrative work and perform tasks in the Patient Experience Division
• Nominated as Associate of the Year in 2011
• Attended the Associate Manager in Training program last
• Cultivated interpersonal skills by building positive relationships with others.
• Self-motivated, with a strong sense of personal responsibility.

• Responsible for maintaining a professional and satisfied relationship with clients and customers by providing product and service troubleshooting while educating them about the features and benefits of their purchase/subscription
• Chosen to mentor during the training of agents
• Cross-trained for 7 other accounts.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Nominated for Best Thesis based on National University’s Library system