Sir Marc Lloyd M. Alquisola
Customer Service Representative Data-Entry Specialist Back Office Support Representative
Magalang,PAM
Summary
Customer Service Representative supporting customers through verbal and written English communication, issue resolution, and accurate follow-through in a remote setting. Brings comfort with computer systems, internet tools, Microsoft Word, and Microsoft Excel to manage 60+ contacts per shift, document details, and keep service moving smoothly. Adds a hospitality-minded approach that supports calm, clear customer interactions.
Overview
1
1
Language
6
6
years of professional experience
Work History
Administrative Receptionist
Kitchen City Artemisplus
03.2026 - 08.2026
- Directed guests and employees to the appropriate office contacts with clear, courteous communication.
- Recorded incoming messages and routed requests to the proper department in a timely manner.
- Maintained reception logs, visitor records, and basic filing systems for office reference.
- Processed incoming calls and relayed accurate information to staff and visitors.
Barista
DOIDEP Philippines Restaurant and Café (Pampanga)
04.2024 - 11.2025
- Prepared coffee and beverage orders with consistent attention to presentation and customer preferences.
- Greeted guests warmly and answered menu questions to support a positive dining experience.
- Maintained clean counters, equipment, and seating areas throughout each shift.
- Handled customer requests politely and resolved routine concerns with a calm, helpful approach.
Fleet Service Clerk
Hausland Group of Companies
07.2021 - 01.2022
- Supported 8-10% satisfaction rate through prompt complaint resolution and clear communication with internal contacts.
- Managed fleet-related correspondence, data entry, and record keeping for the General Services Division.
- Coordinated calendar management and office follow-ups to keep department requests moving on schedule.
- Prepared correspondence and documents using Microsoft Word and Microsoft Excel for daily administrative needs.
Work From Home Customer Service Representative
Inspiro Relia Inc.
08.2020 - 03.2021
- Responded to customer questions through phone, chat, and email with professional, timely communication.
- Resolved routine service concerns by explaining policies, next steps, and available account options.
- Entered customer information into system records with attention to detail and confidentiality.
- Maintained accurate case notes to support smooth handoffs and consistent service follow-up.
- Provided polite, solution-focused support that helped maintain positive customer interactions.
Education
Bachelor of Science - Hotel and Restaurant Management
Pampanga State Agricultural University
PAC, Magalang, Pampanga05-2020
High School Diploma -
Don Jesus Gonzales High School
Pandacaqui Resettlement Mexico, Pampanga03-2015
Elementary Diploma -
Camias Elementary School
Camias Magalang, Pampanga03-2011
Skills
Communication skills
Customer service
Guest relations
Food and beverage service
Complaint resolution
Computer literacy and internet usage
Data entry
Calendar management
Record keeping
Hospitality operations
Customer relationship management
CRM software
Personal Information
- Date of Birth: March 13, 1999
- Marital Status: Single
- Religion: Christians
References
KEVIN, ALPAJORA, Dining Supervisor - Kitchen City, 0910-382-3427
Accomplishments
- Most Outstanding Student
Computer Literacy School
Power Gold College
Angeles City, Pampanga
- Graduated of School of Leaders (PEPSOL)
Hills of Glory International Christian Center Inc. (Pandacaqui Outreach)
Pandacaqui Mexico, Pampanga
Timeline
Administrative Receptionist
Kitchen City Artemisplus
03.2026 - 08.2026
Barista
DOIDEP Philippines Restaurant and Café (Pampanga)
04.2024 - 11.2025
Fleet Service Clerk
Hausland Group of Companies
07.2021 - 01.2022
Work From Home Customer Service Representative
Inspiro Relia Inc.
08.2020 - 03.2021
Bachelor of Science - Hotel and Restaurant Management
Pampanga State Agricultural University
High School Diploma -
Don Jesus Gonzales High School
Elementary Diploma -
Camias Elementary School