SIRACH ANGEL PATON-OG
Renewal Sales Specialist
San Pedro City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Renewal Sales Specialist
Challenge Systems Inc.
10.2024 - Current
- Managed customer contract and subscription renewals by proactively engaging clients prior to expiration dates.
- Attended events and client meetings to build and strengthen long-term customer relationships.
- Participated in Quarterly Business Review (QBR) meetings together with Distributor Partners to review performance, opportunities, and renewal strategies.
- Maintained strong professional relationships with clients and partners through consistent communication and follow-ups.
- Ensured all renewal solutions followed company policies and process guidelines.
- Coordinated with internal teams and Distributor Partners to resolve account concerns and support successful renewals.
- Consistently met monthly sales and renewal targets.
- Maintained accurate customer records and tracked renewal progress in the system.
Customer Service Associate
WNS Global Services
05.2021 - 03.2023
- Maintained professional communication with customers and ensured all resolutions complied with company process guidelines.
- Practiced active listening and empathy to accurately identify customer needs and deliver quality support.
- Managed inbound and outbound calls for Australian car insurance accounts.
Server and Receptionist
Chef Laudico Guevarra’s
02.2020 - 02.2021
- Welcomed guests upon arrival, addressing inquiries to enhance their overall experience.
- Provided exceptional customer service by assisting guests and promptly resolving inquiries, contributing to satisfaction.
- Maintained a safe and clean reception area by ensuring compliance with procedures, rules, and regulations.
- Trained in reservations, cashiering, and buffet service to support team flexibility.
Education
Bachelor of Science - Tourism Management
South Mansfield College
Muntinlupa City06-2019
High School -
San Lorenzo School
San Pedro, Province Of Laguna, Philippines06-2015
Skills
Account renewal
Sales forecasting
Sales negotiation
Sales objections
Client management
Customer service
Multitasking
Listening skills
Timeline
Renewal Sales Specialist
Challenge Systems Inc.
10.2024 - Current
Customer Service Associate
WNS Global Services
05.2021 - 03.2023
Server and Receptionist
Chef Laudico Guevarra’s
02.2020 - 02.2021
Bachelor of Science - Tourism Management
South Mansfield College
High School -
San Lorenzo School