Simon Ricsy Calibara
Angono, Rizal
Summary
Customer-focused professional with expertise in customer service, account management, and digital advertising support. Specialises in high-volume interactions and resolving technical issues to enhance client experiences across various platforms. Leverages data analysis and process optimisation to foster customer loyalty through effective communication and problem-solving.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Vector Outsourcing Solutions
11.2025 - Current
- Delivered frontline support via phone, email, chat, and ticketing systems to enhance customer satisfaction.
- Assisted with accounts, including login, password resets, and navigation to facilitate user access.
- Troubleshoot and escalate technical issues to IT teams.
- Maintained records of interactions to ensure timely resolution of customer inquiries.
PPC Specialist
Majorel Philippines (Acquired by Teleperformance)
01.2024 - 05.2025
- Advised clients on optimising ad campaigns to maximise ROI.
- Educated customers on account setup and best practices to enhance campaign effectiveness.
- Analysed performance metrics to deliver actionable recommendations for campaign improvement.
Customer Service Representative (Chat Support)
Majorel Philippines
08.2023 - 01.2024
- Guided customers in setting up and troubleshooting Microsoft Advertising accounts, enhancing user satisfaction.
- Partnered with teams to address complex issues, contributing to improved customer experience.
Customer Service Representative
Transcom Asia
10.2022 - 04.2023
- Managed high-volume calls, consistently achieving high customer satisfaction and meeting key performance indicators.
- Enhanced resolution time by applying effective communication and problem-solving skills.
Customer Service Representative III
The Results Company
11.2021 - 10.2022
- Resolved escalated complaints with empathy, enhancing customer satisfaction and loyalty.
- Managed disputes calmly and professionally, ensuring positive resolutions under pressure.
Education
Humanities And Social Sciences
Christ The King College of Angono
Angono, Rizal 01-2021
Skills
- Client communication
- Collaboration and team coordination
- Adaptability and high-volume service handling
- Technical troubleshooting
- Performance analysis
- Account management
Timeline
Customer Care Representative
Vector Outsourcing Solutions
11.2025 - Current
PPC Specialist
Majorel Philippines (Acquired by Teleperformance)
01.2024 - 05.2025
Customer Service Representative (Chat Support)
Majorel Philippines
08.2023 - 01.2024
Customer Service Representative
Transcom Asia
10.2022 - 04.2023
Customer Service Representative III
The Results Company
11.2021 - 10.2022
Humanities And Social Sciences
Christ The King College of Angono